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Tailor your resume to this Senior/Staff Application Support Specialist (Trading & Market Data) - Toronto role.

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About the Role

You'll be the senior technical anchor for our Toronto application support team, leading with hands-on expert knowledge, setting technical direction, owning team KPIs, and mentoring colleagues. You will collaborate with global teams to ensure the stability of critical trading and market-data platforms.

Responsibilities

• Provide L2/L3 support for business-critical trading and market-data applications.
• Ensure L1 requests are handled effectively.
• Lead major incidents end-to-end, including triage, technical coordination, escalation, stakeholder communication, and root-cause analysis.
• Own tickets and service requests through to resolution within agreed SLAs.
• Support change, release, and deployment activities in line with ITIL practices.
• Troubleshoot issues across market connectivity, APIs, databases, data feeds, and distributed Linux-based systems.
• Analyze logs and system behavior.
• Write and optimize SQL.
• Execute controlled database changes.
• Identify recurring issues and drive permanent fixes with development and infrastructure teams.
• Build trusted relationships with business users across offices.
• Communicate clearly and confidently under pressure to both technical and non-technical audiences.
• Act as the local technical lead, setting daily priorities, coordinating workload, and running handovers with other regions.
• Serve as the go-to escalation point for complex technical issues within the team.
• Coach and mentor junior and mid-level colleagues through pairing, reviews, and knowledge sharing.
• Drive operational improvement initiatives from idea to delivery.
• Promote a culture of ownership, accountability, and continuous improvement.

Requirements

• 6+ years in Application, Production, or Technical Support within financial markets.
• Experience in market-making, derivatives, or multi-asset trading.
• Hands-on experience supporting trading platforms, market-data systems, or other real-time financial applications.
• Solid understanding of the trade lifecycle, market connectivity, and production operations.
• Some experience guiding others (e.g., shift lead, mentor, incident lead, informal technical lead). Formal people management is not required.
• Stay calm and take charge during an incident.
• Enjoy helping others improve.
• Prefer to fix problems permanently over patching them twice.

Skills

• Linux
• Advanced SQL
• Monitoring tools (e.g., Grafana)
• APIs
• Distributed systems
• Job schedulers
• System integrations
• Incident Management
• Change Management
• Release Management
• AI Proficiency

Location

• Toronto

Work Type

• Full-time

Experience Level

• Senior

Benefits

• Regular staff parties
• Access to Corporate Benefits
• Modern office space
• Free beverages

About the Company

• Solactive AG is a FinTech company operating globally and growing at a fast pace, headquartered in Frankfurt.
• Since 2007, we develop tailor-made and multi-asset class index solutions for ETFs and other index-linked investment products for leading global investment banks and asset managers.
• Flexibility, efficiency, and providing the highest quality are at the heart and soul of our business philosophy.

Equal Opportunity

• No artificial intelligence (AI) is used in the screening, assessment, or selection of candidates for this position.
• Solactive does not charge candidates any fees at any stage of the recruitment process and will never request payment for CV enhancement, interviews, training, equipment, or other recruitment-related services.
• Please be cautious of fake profiles or fraudulent messages claiming to represent Solactive.
• Solactive does not accept unsolicited CVs or candidate profiles from recruitment agencies.