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About the Role

CDK Global is seeking an experienced Staff Technical Program Manager to lead strategic, cross-functional technology initiatives supporting CDK's Vehicle Inventory Suite and SimplePay platform. This role will drive the planning, execution, and delivery of complex programs that span product, engineering, architecture, and business teams, ensuring alignment with organizational objectives, roadmap commitments, and customer needs.

Responsibilities

Collaborate with program sponsor, stakeholders, workstream leaders, product/dev managers, and other teams to define and own program objectives / key results; develop, communicate, and maintain project plans (executive level to detailed)
Manage projects through the entire project lifecycle, including scope definition, planning, managing project schedules, phase deliverables, key milestones, smooth execution and on-time quality delivery
Participate in current and future strategic, operational and tactical level planning and forecasting efforts
Routinely lead large-scale initiatives
Work cross-functionally across multiple remote teams and stakeholders
Work closely with Product and Engineering teams to coordinate the execution of complex business needs, ensuring the teams are hitting their commitments, effectively and efficiently managing and resolving risks, blockers and/or dependencies
Sort through many competing priorities
Define processes that improve execution precision
Drive program execution to success, in a complex and fast paced environment
Drive business results by championing a culture of accountability and consistent project management practices
Proactively solve day-to-day challenges and Exercise sound judgment
Anticipate and mitigate risk by conducting assessments across the program (both quantitative and qualitative), to determine if the implementation plans meet stakeholder requirements and will achieve strategic objectives
Direct, and be accountable for, change management within your program domain
Collect, analyze, and report status and metrics that clearly and accurately reflect progress against planned goals and deliverables
Effectively communicate with senior management, sponsor and stakeholders on status, dependencies, risks and change control, at the right cadence and right level of detail to inform and influence
Lead post-project retrospectives that maximize learning. Ensure that appropriate improvements are incorporated into future projects
Represent the program teams across the org and liaise across various forums
Be an earnest member of the organizational standards body for product & technology operations and guide the program teams through the standards
Be the agile champion for the program

Requirements

Bachelor’s degree in computer science or related technical discipline, or equivalent experience
5+ years of relevant work experience in technical program/project management, partnering with product/engineering leaders and teams in software development (web, mobile, SaaS, distributed cloud services, databases, and/or data processing systems)
Demonstrable experience defining/managing several projects across multiple cross-functional teams spanning geographies, building sustainable processes, coordinating/driving release schedules and a proven track record of driving on-time and quality delivery
Effective organizational, stakeholder management, project management skills
Excellent written and interpersonal communication and collaboration skills
Comfortable talking technical matters with the business and business matters with technical members
Respectful and influential; having the ability to influence, collaborate, push back when needed, approach work rationally and deliver solutions in an ever-changing environment
Experience working in an Agile environment with multi-location cross-functional teams
Strong client service attitude and leadership capabilities, with a bias for action
Outstanding project management skills to organize a busy workload and deliver projects on time
Ability to navigate ambiguity / competing priorities and lead large / complex initiatives
Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills with an ability to motivate teams and deliver results
Demonstrable interpersonal effectiveness and emotionally intelligent communication skills to effectively and efficiently communicate, persuade / influence, and tackle challenging conversations at Director level and above
Experience leading multiple technical programs for a technology company, spanning remote cross-functional teams to take products to market, ensuring success metrics are informing future efforts, and fine-tuning the program as needed
Experience and proficiency with tools such as Tableau, Jira, Microsoft PowerPoint / Word / Excel / Project, SharePoint, Confluence, etc.
Experience in building effective business processes for diverse teams
Ability to partner with cross-functional teams in highly matrixed and global environment
Impeccable attention to detail and a relentless focus on execution with the highest degree of quality
Ability to work with a variety of people across the organization, including senior leaders, individual contributors and support staff
Ability to translate ideas into clear, high impact communications
Ability to maintain good judgment in fast-paced, high-stress environments
Ability to excel in an ambiguous environment and effectively triage several competing priorities
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.

Skills

SaaS
Cloud-based
Distributed systems
Microservices architectures
AI/ML
APIs
Data and event-driven integrations
Cloud platforms
Fintech or payments platforms
AI-enabled solutions
Agile
Tableau
Jira
Microsoft PowerPoint
Microsoft Word
Microsoft Excel
Microsoft Project
SharePoint
Confluence

Location

Austin, TX

Work Type

Hybrid
Remote

Experience Level

Staff
5+ years

Education Level

Bachelor’s degree in computer science or related technical discipline, or equivalent experience

Salary/Compensations

$130,000 - $150,000

Benefits

Medical
Dental
Vision
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement

About the Company

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Equal Opportunity

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.