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About the Role
Radfield Home Care Bromley is seeking an Office Administrator to support the smooth day-to-day running of their domiciliary care service. The role involves providing essential administrative and operational support to ensure office efficiency and support Care Professionals in delivering high-quality care.
Responsibilities
- Provide day-to-day administrative support to ensure the smooth running of the Bromley office.
- Answer incoming telephone calls and respond to emails professionally and promptly.
- Welcome visitors to the office and provide a friendly and professional first impression.
- Maintain accurate electronic and paper filing systems.
- Prepare letters, documents, reports, spreadsheets and other correspondence.
- Manage incoming and outgoing post and general office supplies.
- Support the Directors and Registered Care Manager with administrative tasks as required.
- Assist with maintaining accurate client records, care plans and other relevant documentation.
- Support the administration of new client enquiries, assessments and client onboarding.
- Prepare and send client information packs, brochures and price lists.
- Maintain accurate client databases and update information when required.
- Liaise with clients, families and external professionals in a friendly and professional manner.
- Support the Registered Care Manager with general care coordination administration.
- Support the recruitment and onboarding process for new Care Professionals.
- Arrange interviews, training sessions and induction appointments.
- Maintain accurate staff files, training records, DBS information and other employment documentation.
- Assist with monitoring staff training, qualifications and compliance requirements.
- Support the administration of staff rotas, availability and holiday requests.
- Act as a point of contact for Care Professionals, directing queries to the appropriate team member.
- Assist in maintaining accurate and up-to-date compliance records in line with CQC requirements.
- Support the Registered Care Manager with preparing for audits and inspections.
- Ensure documentation is appropriately filed, maintained and accessible.
- Assist with monitoring training records, DBS checks, policies and other compliance-related paperwork.
- Handle confidential client and staff information in accordance with GDPR and company policies.
- Support the team in maintaining high standards of service delivery and continuous improvement.
- Assist with administrative aspects of invoicing and client billing.
- Support the processing and organisation of invoices, expenses and other financial paperwork.
- Maintain accurate records of payments and relevant documentation.
- Assist with general operational tasks to support the effective running of the business.
- Promote a positive image and protect the reputation of Radfield Home Care Bromley at all times.
- Demonstrate our values through professionalism, compassion, respect and teamwork.
- Support the team in delivering an outstanding service to our clients and their families.
- Be willing to take on additional responsibilities where required to support the growth and development of the business.
Requirements
- Previous experience in an administrative or office-based role.
- Excellent organisational and time-management skills, with the ability to prioritise a varied workload.
- Strong written and verbal communication skills.
- Good attention to detail and the ability to maintain accurate records.
- Confident using Microsoft Office, including Word, Excel and Outlook.
- Ability to use web-based systems and databases.
- A friendly, professional and approachable manner.
- Ability to work independently and as part of a team.
- Excellent telephone manner and customer service skills.
- Ability to handle confidential and sensitive information with discretion.
- A flexible, positive and proactive approach to work.
- Ability to build effective working relationships with clients, families, colleagues and external professionals.
- Previous experience working within the domiciliary care or health and social care sector.
- Understanding of CQC regulations and the requirements of a regulated care service.
- Experience using care management software, such as Access People Planner, Access Care Planning or equivalent.
- Knowledge of care administration, compliance documentation and staff records.
- Experience supporting recruitment, onboarding or staff training administration.
- Understanding of GDPR and confidentiality within a care setting.
- This post is exempt from the Rehabilitation of Offenders Act 1974.
- The role may involve access to confidential information relating to vulnerable adults and will be subject to an enhanced DBS disclosure and satisfactory references.
Skills
- Administrative skills
- Communication skills
- Organisational skills
- Time-management skills
- Prioritisation
- Written communication
- Verbal communication
- Attention to detail
- Record keeping
- Microsoft Office (Word, Excel, Outlook)
- Web-based systems
- Databases
- Telephone manner
- Customer service
- Handling confidential information
- Teamwork
- Building working relationships
- Care management software
- GDPR
- Recruitment administration
- Onboarding administration
- Staff training administration
Location
- Orpington
Work Type
- Full-Time
Experience Level
- Previous experience in an administrative or office-based role
- Previous experience working within the domiciliary care or health and social care sector
Salary/Compensations
- £12.71 per hour
About the Company
- Radfield Home Care Bromley is passionate about helping our nation age well, providing outstanding home care and keeping people connected within our local community.
- We believe in providing the care people want as well as the care they need, helping our nation age well and remain connected.