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About the Role

Oversee Service department operations for the assigned Cresco location, ensuring quality repairs, timely parts ordering, and adherence to established procedures. This role involves managing preventative maintenance, identifying warranty-eligible repairs, and collaborating with various teams to maintain high service standards.

Responsibilities

Oversee Service department operations for the assigned Cresco location.
Ensure service work is performed in accordance with established procedures.
Ensure scheduled and preventative maintenance is performed on schedule.
Ensure quality repairs are made.
Ensure correct parts are ordered and received in a timely manner.
Identify repairs eligible for warranty consideration and pass pertinent information to Product Support Center Specialist for claim processing.
Monitor non-Caterpillar (Allied) service school training needs of Mechanics at the branch store.
Make recommendations to Cresco Regional Service Manager for scheduling training.
Determine equipment repairs that may require outside vendor assistance.
Make recommendations to Cresco Regional Service Manager for review and final decision.
Prioritize downed equipment repairs at the branch.
Work with Store Manager and Lead Mechanic to execute repair plans.
Ensure work orders are always used and processed correctly.
Collaborate with Product Support Center Specialist on manufacturer recall notices and follow-up action.
Train new employees on maintenance systems.
Complete new Mechanic hire checklists.
Advise Product Support team on equipment purchases.
Monitor effective preventative maintenance programs.
Monitor and control maintenance costs.
Measure the quality of service work performed throughout the region to ensure established standards are maintained.
Assist managers in evaluating the mechanical skills and abilities of candidates.
Build and maintain relationships with approved vendors.
Distribute manufacturer updates and service bulletins to the branch and track outcomes.
Communicate, train, and implement Cresco Best Practices.
Follow all safety policies, procedures, rules, and laws.
Follow all Cresco Operational Procedures, quality control (QC) Standards, and cash accounts procedures.
Maintain regular, punctual, and predictable attendance.
Assist in educating customers on equipment use and demonstrating equipment for customers.
Operate company or personal vehicle occasionally to assist others in the performance of their essential job functions.
Work collaboratively in a team environment with a spirit of cooperation.
Display excellent communication skills including presentation, persuasion, and negotiation skills.
Respectfully take direction from supervisor/manager.

Requirements

Ability to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Mechanical skills
Communication skills
Presentation skills
Persuasion skills
Negotiation skills
Ability to remain calm and courteous under pressure

Location

Northern California

Work Type

Full-time

Experience Level

Experience and education will determine starting wage

Education Level

Experience and education will determine starting wage

Salary/Compensations

$94,063 - $114,711

Benefits

Competitive wages
Generous benefits
Promotional opportunities
Total compensation package in addition to base salary

About the Company

Cresco Equipment Rentals and Peterson partner with customers to build the future.
For over 90 years, their work has shaped communities.
Peterson's legacy permeates every aspect of communities, from roads and bridges to backup power at hospitals, fire-fighting, concerts, and moving goods.
Cresco Equipment Rentals and Peterson offers a family-oriented environment built on safety, winning, growth, and professional achievement.
Hiring and developing exceptional people is critical to their continued success.
They have high standards because their people represent Peterson, their family, their brand, and their values.
Cresco has 20 locations throughout Northern California.
Cresco serves large and small contractors along with do-it-yourselfers with the tools and equipment they need for both commercial and residential projects.
Their longevity and continued success are attributed to personalized customer service, honesty, integrity, hard work, social responsibility, cutting edge equipment solutions, and most importantly, their people.

Equal Opportunity

Cresco Rental is committed to equal employment opportunity and affirmative action.
Minorities, females, veterans, and individuals with disabilities are encouraged to apply.
A drug screen and background check is required.