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About the Role
Managers at Madison Reed’s Hair Color Bars are entrepreneurial leaders who deliver exceptional business results while inspiring their team to provide quality guest services and an amazing guest experience. This role establishes the roadmap of success, solicits diverse perspectives, innovates business growth, and promotes the products, services, and values of Madison Reed. The mission is threefold: guest satisfaction, business building, and team development.
Responsibilities
- Demonstrate and develop leadership skills to provide a top-tier employee and guest experience aligned with company values.
- Lead by example through exhibiting sales and service behaviors in all guest interactions, including resolving service issues.
- Ensure all aspects of the business are staffed and resourced, including front of house operations, adhering to standard operating procedures, assisting guests with retail orders, and managing bookings, services, and memberships.
- Demonstrate mastery of all services, including stepping in and working behind the chair as needed.
- Step in for district support as needed by the District Manager, which could include training new Managers, supporting remotely, or visiting nearby locations.
- Achieve monthly sales goals and key performance indicators, including retail sales, services, and memberships.
- Ensure the Hair Color Bar meets company standards for cleanliness, merchandising, inventory, and asset security.
- Demonstrate mastery of all Madison Reed systems, policies, processes, and procedures.
- Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance.
- Own recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of all team members.
- Manage employee schedules based on forecasts and business needs, complying with labor laws, budgets, and break/meal requirements.
Requirements
- Active cosmetology license in the state in which you are applying.
- 2+ years of salon and retail experience.
- 2+ years of operational management experience.
- 2+ years supervising other team members and participating in hiring, training, and scheduling.
- Strong technical proficiency as a colorist.
- Proven track record of exceeding key operational and performance metrics.
- Fluency in English.
- Requires availability on weekends, holidays, and other peak times based on business needs.
Skills
- Leadership
- Sales
- Guest Service
- Operational Management
- Team Development
- Recruiting
- Interviewing
- Onboarding
- Performance Management
- Coaching
- Talent Development
- Training
- Scheduling
- Technical Proficiency (Colorist)
Location
- Madison Reed Hair Color Bars
Work Type
- Full-time
Experience Level
- 2+ years of salon and retail experience
- 2+ years of operational management experience
- 2+ years supervising other team members
Salary/Compensations
- $70,304.00 base salary
- Opportunities to earn monthly bonuses
Benefits
- Medical, Dental, Vision & FSA (FT Only)
- Employee Assistance Program (FT and PT)
- Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
- Life AD&D (FT Only)
- Short & Long-term Disability (FT Only)
- Accident Insurance (FT Only)
- Critical Illness Hospital (FT Only)
- Hospital Indemnity (FT Only)
- Parental Leave* (FT Only - Dependent on Tenure and Position)
- Team Member Discount: Working Advantage (FT & PT)
- Pet Insurance (FT & PT)
- One Medical Membership (FT & PT)
- The College Tuition Benefit (FT & PT)
- 401k Plans (FT & PT)
- Paid Vacation Time (FT Only)
- Paid Holidays (FT & PT)
About the Company
- Madison Reed aims to pay competitively.
- Madison Reed is an equal opportunity employer.
- Inclusion is at the heart of what we do.
- The posted pay range for this role represents the expected compensation for this position.
- Actual offers are determined by a number of factors including the applicant's experience, skills, and location.
- All offers of employment are contingent upon the successful completion of a background check.
- We comply with all applicable Fair Chance Ordinances.
- We value inclusion and are pleased to provide reasonable accommodations to complete the interview process.
Equal Opportunity
- Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
- Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.