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About the Role
The Residential Aide (RA) provides direct assistance, support, and care to clients residing in the shelter, ensuring their well-being and adherence to facility rules under the guidance of the Shift Supervisor.
Responsibilities
- Complete new resident intake packets, exit logs, and daily occupancy forms.
- Utilize the DHS CARES system for intake check-in and discharge.
- Review nightly attendance rosters and incident reports.
- Receive food deliveries, confirm accuracy, and report discrepancies.
- Distribute meals and dispose of expired food according to guidelines.
- Monitor logs to ensure clients sign in and out.
- Provide clients access to rooms and assist with room transfers.
- Collect and dispose of trash in designated areas.
- Distribute DHS notices, appointment slips, and mail to residents.
- Clean office space, microwave, refrigerator, and bathroom at the end of each shift.
- Bag and tag client personal belongings and report maintenance needs.
- Collaborate with the Shift Supervisor to ensure a safe environment.
- Conduct hourly rounds to secure room doors and client belongings.
- Perform safety checks on clients who are ill or have mobility issues.
- Ensure clients are responsive during safety checks.
- Alert medical staff and supervisor immediately if clients are in distress.
- Rotate shifts as needed to meet program demands.
- Conduct operation unit inspections during the new intake process.
- Maintain and submit all logs (Attendance, ACS, emergency contacts, sign in/out) by the 1st of each month.
- Create a dead file of logs for storage on the 1st of each month.
- Adhere to the dress code policy and maintain a professional appearance.
- Review all paperwork and logs with the Shift Supervisor before the end of the shift.
- Physically check unoccupied rooms for readiness, repairs, and cleaning status.
- Ensure clean and ready units have clean linens and towels, and alert maintenance.
- Complete and submit all required paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents).
- Serve breakfast, lunch, and dinner during designated hours.
- Finalize Night Signature Roster (NSR) in CARES.
- Ensure new logs for the month are in place.
- Receive and log incoming meals.
- Deliver mail during the 8:00 AM to 4:00 PM shift.
- Clock in using the time clock system and onsite logbook.
- Be available for overtime when required.
- Work additional shifts to ensure coverage when staff are absent.
Requirements
- High School Diploma or GED.
- Must possess and maintain a valid NYS security license.
- Two years of experience in Single Adult Shelters and/or Congregate Residential Services.
- Experience working with families/homeless population.
- Food Protection Certification and CPR/First Aid required.
- Must complete a satisfactory background investigation.
- Excellent written and oral communication skills.
- Excellent organizational skills.
- Must have initiative and the ability to work well under pressure.
- Ability to work independently and as part of a team to complete complex projects in a fast-paced environment.
- Intermediate computer proficiency, including Word and Excel.
- Ability to learn new technologies and databases.
- May be required to work long hours and a varied schedule.
- Periodically may bend, lift, and carry objects weighing up to seventy-five pounds.
- Reasonable accommodations may be made for individuals with disabilities.
Skills
- Written communication
- Oral communication
- Organizational skills
- Initiative
- Working under pressure
- Teamwork
- Independent work
- Computer proficiency
- Microsoft Word
- Microsoft Excel
- Learning new technologies
- Learning new databases
Location
- Onsite
Work Type
- Full-time
- Shift work
Experience Level
- 2 years experience
Education Level
- High School Diploma or GED
- Food Protection Certification
- CPR/First Aid Certification
About the Company
- Children's Rescue Fund is an Equal Opportunity Employer.
Equal Opportunity
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.