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About the Role
The Meeting & Events Manager is responsible for planning, coordinating, and executing the Harmonie Club's member programming, social events, family activities, and special experiences. This role oversees all aspects of event management, from initial planning and budgeting through execution and post-event reconciliation, ensuring that every event meets the Club's luxury hospitality standards and exceeds member expectations. Working closely with Club leadership, programming committees, and internal departments, the Meeting & Events Manager plays a key role in creating engaging member experiences and maintaining exceptional levels of service.
Responsibilities
- Serve as the lead coordinator for all member programming, including social, cultural, educational, family, card, and recurring Club events.
- Work closely with programming committees to coordinate meetings, gather suggestions, develop new initiatives, and execute the Club's event calendar.
- Review member event requests and evaluate programming opportunities based on member interests, attendance, and financial considerations.
- Develop relationships with cultural institutions, entertainment venues, instructors, and other partners to secure unique member experiences.
- Conduct periodic member surveys to assess programming interests and satisfaction.
- Oversee all aspects of event planning, including scheduling, budgeting, pricing, menus, entertainment, décor, and vendor coordination.
- Review historical event attendance, expenses, and feedback to guide future planning.
- Coordinate event dates with the Club's overall calendar, considering holidays, school schedules, and private functions.
- Collaborate with the Executive Chef and Food & Beverage team on menus, service arrangements, and event requirements.
- Source and negotiate with vendors, entertainers, guest speakers, and instructors while maintaining established budgets and approval procedures.
- Work with Marketing to ensure event descriptions, registration details, pricing, and promotional materials are accurate and submitted on time.
- Manage event registrations, capacity limits, guest policies, and cancellation deadlines.
- Prepare, update, and distribute accurate Banquet Event Orders (BEOs), floor plans, and event timelines to all relevant departments in a timely manner.
- Maintain complete event records in Club Essentials, Reserve, and other management systems.
- Coordinate with Culinary, Food & Beverage, Banquets, Membership, and Marketing to ensure seamless event execution.
- Conduct pre-event inspections to verify room setups, staffing, equipment, catering, and other logistical requirements.
- Oversee day-of-event operations, including vendor coordination, member check-in, event flow, and special requests.
- Maintain a visible presence at events, ensuring exceptional service and promptly addressing any issues.
- Coordinate event photography and post-event materials with Marketing, when relevant.
- Serve as a primary point of contact for member event inquiries, registrations, and special requests.
- Build strong relationships with members, encourage event participation, and provide personalized service to members and VIP guests.
- Respond professionally and promptly to member calls, emails, and requests.
- Assist with Club tours for prospective members and support membership engagement initiatives.
- Collaborate with the Membership team to enhance the overall member experience.
- Develop and monitor event budgets, pricing, expenses, and projected revenues in coordination with Club leadership.
- Track attendance and registration trends to evaluate event performance and profitability.
- Coordinate vendor invoices, payments, and event-related expenses with Accounting.
- Ensure accurate attendance records, event closeouts, and timely member billing through Club Essentials.
- Maintain organized vendor records, pricing information, and historical event data.
- Evaluate event results and member feedback to identify opportunities for improvement.
- Maintain effective communication across departments and support additional Membership and Events initiatives as needed.
Requirements
- Previous experience in event management, member programming, or hospitality, preferably within a private club, luxury hotel, or high-end hospitality environment.
- Strong understanding of luxury service standards, event logistics, and VIP member expectations.
- Experience with food and beverage operations, catering, vendor management, and event budgeting.
- Exceptional organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills, with a professional and service-oriented approach.
- Strong interpersonal skills and ability to build relationships with members, colleagues, and external partners.
- Proficiency in Microsoft Office; experience with Club Essentials, Reserve, or comparable event management software preferred.
- Creative, proactive, and resourceful approach to developing successful member experiences.
- Ability to exercise discretion, sound judgment, and professionalism in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as required by the Club's event calendar.
Skills
- Event management
- Member programming
- Hospitality
- Luxury service standards
- Event logistics
- VIP member expectations
- Food and beverage operations
- Catering
- Vendor management
- Event budgeting
- Organizational skills
- Attention to detail
- Time management
- Written communication
- Verbal communication
- Interpersonal skills
- Relationship building
- Microsoft Office
- Club Essentials
- Reserve
- Event management software
- Creative thinking
- Proactiveness
- Resourcefulness
- Discretion
- Judgment
- Professionalism
Location
- Manhattan
Work Type
- Full-time
Experience Level
- Previous experience required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave
- Employee assistance program (EAP)
- Educational opportunities / Tuition reimbursement
- Paid jury duty leave
- Paid personal leave
- Paid medical leave
- Paid military leave
About the Company
- Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
- With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
- Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
- The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
- With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
- The Harmonie Club is a special oasis in the heart of Manhattan for discerning members to enjoy dining, social events, athletic facilities, diverse programming, and camaraderie.
- We offer a workspace with complimentary coffee and wifi on weekdays and a historic clubhouse that features a beautiful oak-paneled dining room with gold-leaf ceiling and antique Caldwell chandeliers, timeless ballrooms for special events and corporate gatherings, and a welcoming atmosphere that many members enjoy as their home away from home.