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About the Role
LensCrafters is seeking a Retail Sales Associate to provide exceptional customer service, build client relationships, and achieve sales targets. This role requires in-depth product knowledge and personalized customer recommendations.
Responsibilities
- Provide outstanding customer service, ensuring client needs are met and their shopping experience is memorable.
- Stay up-to-date on industry trends and product knowledge.
- Display in-depth knowledge of the Brand, warranties, and optical add-on features.
- Build and maintain client relationships through in-store interactions and follow-up communication.
- Consistently meet and exceed sales targets by upselling and cross-selling products.
- Assist with minor adjustments and repairs.
- Maintain a clean, organized, and visually appealing store environment.
- Provide omnichannel support for a seamless customer service experience across all platforms.
- Understand and adhere to all brand policies and procedures.
- Perform other miscellaneous duties as assigned by management.
Requirements
- High school diploma or equivalent.
- 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
- Excellent communication and interpersonal skills.
- Ability to build strong relationships with clients.
- Must be punctual and reliable.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong organizational skills and attention to detail.
- Ability to multi-task in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- Collaborative, adaptable, supportive, respectful, and open to feedback.
- Natural problem-solver and analytical thinker.
- Ability to identify issues, evaluate solutions, and implement effective strategies.
- Ability to navigate workload pressure with ease.
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds.
Skills
- Retail sales
- Eyewear sales
- Luxury retail sales
- Customer service
- Sales
- Upselling
- Cross-selling
- Communication
- Interpersonal skills
- Relationship building
- Organization
- Attention to detail
- Multi-tasking
- Problem-solving
- Analytical thinking
- POS system operation
Location
- Store #003228
Work Type
- Casual Part-Time
Experience Level
- 2+ years of experience in retail sales
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18.32 - $27.47 per hour
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
About the Company
- LensCrafters is a vision care company focused on pairing technology with a personal approach to eye care.
- LensCrafters and Macy's share a mission of providing high-quality eye care, style, and a broad brand portfolio.
- LensCrafters is part of EssilorLuxottica, a global leader in vision care products, eyewear, lens technology, and digital solutions.
- EssilorLuxottica has over 200,000 dedicated employees worldwide and is driving the transformation of the eyewear and eyecare industry.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.
- Native Americans in the US receive preference in accordance with Tribal Law.