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About the Role
Lead from the front and play a critical role in reshaping M&S stores for the next generation of customers. This role is on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results.
Responsibilities
- Deliver a department that trades strongly, looks brilliant, and provides five-star service.
- Foster a motivated, multiskilled team that feels supported, challenged, and proud.
- Ensure clear ownership of standards, safety, availability, and operational excellence.
- Drive strong commercial results through insight, pace, and great leadership.
- Cultivate a culture where people feel valued, developed, and excited to grow with M&S.
Requirements
- Proven experience leading teams in a fast-paced retail or customer-focused environment.
- Strong commercial awareness with the confidence to use data and insight to drive results.
- Ability to coach, develop, and performance-manage with clarity and empathy.
- Confidence in having constructive, sometimes difficult conversations.
- Resilient and adaptable mindset with the energy to lead through change.
- Digital confidence and a willingness to embrace new ways of working.
- Act as a natural role model for great service, inclusion, and M&S behaviours.
Skills
- Leadership
- Team Management
- Commercial Awareness
- Coaching
- Performance Management
- Communication
- Adaptability
- Digital Literacy
- Customer Service
- Inclusion
Location
- Onsite
Work Type
- Full-time
Experience Level
- Team Leadership Experience
About the Company
- M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.
- Revolutionizing how we work and offering exciting opportunities.
- Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
- Sweeping innovations are rolling out at M&S to define a new era of retail.
- Embarked on a business transformation and seeking individuals thrilled by the challenge of introducing innovative, new experiences to the retail world.
- Embracing digital tools to enhance the customer experience and remaining adaptable.
Equal Opportunity
- Committed to an active Inclusion, Diversity and Equal Opportunities Policy.
- Happy to talk smart/flexible working.