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About the Role
The Store Area Supervisor role oversees daily operations and merchandising of assigned areas, ensuring smooth freight flow and exceptional customer experiences. This role serves as a development path for future OSJL team leaders, encouraging growth towards leadership positions.
Responsibilities
- Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
- Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
- Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
- Create effective work schedules for your assigned area.
- Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
- Support training for store associates in your area, fostering opportunities for growth across all levels.
- Manage merchandise presentation, ensuring timely adherence to Company guidelines.
- Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
- Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
- Identify, separate, and display priority items effectively.
- Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
- Uphold all store safety and maintenance standards.
- When designated, supervise store operations, including opening and closing procedures.
- Operate a cash register as needed.
- Adhere to all Company policies and procedures.
Requirements
- 1 or more years professional experience in other retail environments required.
- Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
- Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
- Availability to work as needed by the business including nights and weekends.
- Must be 18 years of age or older.
Skills
- Customer Service
- Training
- Merchandise Ordering
- Receiving
- Stocking
- Maintenance
- Google Platform
- Sites
- Slides
- Drive
- Docs
- Sheets
- Qlik
Experience Level
- 1 or more years professional experience
Salary/Compensations
- $20.00 - $22.00 / hour
Benefits
- 30% Associate Discount
- Wellbeing Time & Care.com Access
- Generous Paid Time Off (Sick Time Pay, Vacation, Holiday Pay)
- Comprehensive Health & Wellness (Medical, Dental, Vision, Life Insurance, Critical Illness, Accident coverage)
- Flexible Spending Account (FSA)
- Short-Term Disability
- Accolade Care
- Eligible for Referral Bonus
- Tuition Reimbursement
- Profit Sharing Bonus
- 401K
- OSJL Vacations & Various Discounts at Partner Companies
About the Company
- Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 175 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers.
- At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.