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About the Role
A Restaurant Manager is responsible for providing strong, positive leadership to deliver great guest experiences, maintain operational excellence, and help build profitable sales. They oversee the overall operation of the restaurant according to brand standards, franchisee policies, and all applicable laws.
Responsibilities
- Perform all responsibilities of restaurant team members.
- Recruit, hire, train, and supervise restaurant team members, including shift leaders, bakers, and support staff.
- Foster a positive work environment by promoting teamwork, providing coaching, and resolving conflicts.
- Implement training programs to enhance team member skills and performance.
- Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
- Oversee day-to-day operations, including opening/closing, cash management, inventory control, and brand standards.
- Ensure compliance with health, safety, food handling, and sanitation regulations.
- Create and maintain a guest-focused culture.
- Review guest feedback and implement action plans for improvement.
- Develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity.
- Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
- Monitor customer feedback and reviews, improving service quality and addressing issues.
- Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
- Engage with the local community, build relationships, and explore partnership opportunities.
- Stay updated with industry trends, technology, competitor activities, and customer preferences.
- Communicate restaurant priorities, goals, and results to team members.
- Execute new product roll-outs, including training, marketing, and sampling.
- Complete vendor orders to ensure products are fully stocked.
- Conduct self-assessments and action plans for food safety and brand standards.
- Ensure the restaurant budget is met.
- Engage with the Dunkin’ and Inspire Brands Field Operations team as appropriate.
Requirements
- Basic computer skills.
- Fluent in spoken and written English or the predominant language in your market.
- Basic math and financial management skills.
- Previous leadership experience in retail, restaurant, or hospitality preferred, or ability to demonstrate leadership.
- Standing on feet for extended periods.
- Repetitive motion including bending, stooping, and reaching.
- Lifting packages (if applicable).
- Wearing a headset (if applicable).
- Working in a small space.
Skills
- Analytical skills
- Business acumen
- Teamwork
- Guest focus
- Time management
- Conflict management
- Problem solving
- Motivating others
- Positive attitude
- Willingness to learn
- Adaptability to change
- Training and development
- Giving positive and constructive feedback
Experience Level
- Previous leadership experience preferred
Education Level
- College Degree preferred
About the Company
- Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions.