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About the Role
The Patient Access Representative serves as the primary point of contact for patients, handling appointment scheduling, medical test arrangements, and general inquiries about health system services. This role also involves educating patients on available online services and performing administrative tasks for patient check-in within a call center environment.
Responsibilities
- Welcome, greet, and assist patients courteously and professionally.
- Schedule patient appointments accurately and efficiently using the computer system.
- Register patients by accurately entering demographic and insurance information into the electronic medical system.
- Verify and ensure the completeness of patient registration documentation.
- Verify and enter patient data into the electronic medical system.
- Review and verify patient insurance coverage using online resources.
- Collect deposits or co-payments/deductibles prior to patient visits according to company policies.
- Perform closing and end-of-day processes, including posting collected monies and balancing the drawer for deposit.
- Notify appropriate personnel of emergencies, messages, and patient arrivals.
- Accurately document and communicate patient concerns to site leadership.
- Work assigned hours and as needed outside regular hours, including weekends.
- Maintain confidentiality of all patient, clinical, and company information, adhering to HIPAA guidelines.
- Perform other job-related duties as assigned.
Requirements
- One (1) year of demonstrated experience in an administrative position required.
- 1 year of experience in registration or front office duties in a physician’s office, hospital emergency department, and/or urgent care setting preferred.
Skills
- Healthcare office concepts, practice, policies, and procedure
- Insurance verification procedures
- Microsoft Office Application (Word, Excel, Outlook)
- Providing exceptional customer service
- Verbal and written communications, including telephone and email etiquette and documentation
- Working independently in a fast-paced, multi-task clinical environment, as well as part of a team
- Effective Problem-solving techniques
- Work in a self-directed, organized manner
- Multitask while maintaining a strong attention to detail and accuracy
- Present information in a consistent, organized, and accurate manner
- Demonstrate flexibility and ingenuity in response to change
- Develop and maintain effective working relationships across the organization and with external customers
- Maintain Confidentiality
Work Type
- call center environment
- work hours may vary
Experience Level
- One (1) year of demonstrated experience in an administrative position required.
- 1 year of experience in registration or front office duties in a physician’s office, hospital emergency department, and/or urgent care setting preferred.
Education Level
- High School Diploma (or equivalent)
- Certified Medical Administrative Assistant (CMAA) certification in lieu of HS Diploma (or equivalent) required.