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About the Role

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

Present and visible in front of the hotel, easily identifiable by guests.
Contribute to guests' sense of wellbeing and loyalty by establishing a warm and personalized relationship.
Manage the flow of taxi arrivals and departures and flag black cabs if requested.
Prioritize guest relations.
Anticipate guests' needs and take them into consideration.
Handle guests' requests for information and provide answers, connecting them with appropriate people.
Address customer objections, comments, or complaints, providing a response as soon as possible.
Maintain exceptional customer service standards and promptly report queries and verbal complaints to the head of department.
Effectively communicate with the head of department and colleagues.
Welcome and provide physical assistance to guests, management, and nominated persons in a warm and friendly manner.
Promote the hotel, its facilities, and the company.
Make the guest's stay easier by providing appropriate information and solutions.
Inform guests about formalities, specific conditions related to their stay, and available hotel services.
Relay information to other departments and members of the department.
Remain flexible at all times when responding to guests’ needs.
Ensure a professional and warm welcome for all guests.
Take pride in personal appearance and the cleanliness and maintenance of public areas and the hotel.
Ensure ultimate guest satisfaction by granting all requests subject to the law and hotel regulations.
Take the initiative to ensure guest areas are kept clean and tidy.
Ensure the recording, safe storage, and issuing of left luggage in accordance with agreed procedures.
Ensure the security and confidentiality of hotel business and performance information.
Assure the interface between all hotel departments and service-providers.
Work closely with fellow luggage porters to carry out a cohesive strategy.
Apply a flexible approach and use own initiative in a proactive manner.
Promote the hotel's range of services to increase sales.
Ensure the workplace remains clean and tidy.
Know and apply the hotel's safety regulations.
Ensure the safety of people and property.
Respect the hotel's commitments to the "Environment Charter".

Requirements

Must already have eligibility to work in the UK.

Work Type

Permanent
Full-Time

Salary/Compensations

£15.55 per hour (£31,535 per annum)

Benefits

Two complimentary one or two night stays per year at other Accor properties across the UK
Contributory pension plan
Discounted rates at Accor Hotels worldwide
Complimentary meals whilst on duty
Free access to the hotel gym
Confidential support available 24/7
Up to 33 days of annual leave per year (including public holidays)

About the Company

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS