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About the Role
The Human Resources Administration (HRA) is seeking four Associate Benefits Opportunity Specialist I's to supervise staff responsible for reviewing eligibility and recommending approval/renewal of CityFHEPS subsidies. This role involves managing a team, overseeing subsidy payments, and ensuring timely processing of rental assistance programs.
Responsibilities
- Supervise Benefits Opportunity Specialists who verify eligibility for tenant or landlord for Rental Assistance Unit Subsidy Programs.
- Be responsible for issuance of check requests for brokers and landlord payments for Rental Assistance Subsidy Programs.
- Approve lease signings with tenant and landlords for their new residency which involves providing keys and signed leases.
- Troubleshoot issues made by tenants, landlord, lawyer, advocate, legal aid via a review conference to achieve resolutions.
- Ensure that Rental Assistance Unit Subsidy Program payments to landlords and brokers go out in a timely manner.
- Oversees the annual renewal of Rental Assistance Program subsidies.
- Review the data entries of tenant information for federal funds into federal databases.
- Utilize databases such as Housing Assistance Payment Systems (HAPS), Rental Assistance Program (RAP), HRA One Viewer, WMS, NYCWAY, Finance.net, IQ System, SAVE.
- Recommend new subsidy certificates for tenants who wish to submit a transfer request via email for reasons such as issues with landlord, inhabitable apartments, etc.
- Address requests for information and services from Rental Assistance Program landlords, tenants, and community advocates.
Requirements
- Must be permanent in the Benefits Opportunity Specialist (BOS) title for at least one year or permanent in the Associate Benefits Opportunity Specialist (ABOS) title.
- Must take and pass the ABOS exam when available to remain in the ABOS title.
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either client services or employment planning/counseling services.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist.
- A baccalaureate degree from an accredited college plus eighteen months of full-time satisfactory experience in social/human services.
- College credit from an accredited college may be substituted for experience on the basis of 60 semester credits for 9 months of work experience.
- All candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work.
Skills
- Supervising staff
- Verifying eligibility
- Processing payments
- Lease approvals
- Problem-solving
- Data entry
- Utilizing databases (HAPS, RAP, HRA One Viewer, WMS, NYCWAY, Finance.net, IQ System, SAVE)
Location
- New York City
Work Type
- Full-time
Experience Level
- Minimum 1 year permanent in BOS title or permanent in ABOS title
- Minimum 18 months experience as Benefits Opportunity Specialist or in social/human services
Education Level
- High school diploma or equivalent
- Baccalaureate degree
Salary/Compensations
- USD 60275 - USD 69316
About the Company
- The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.
- As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.
- Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts.
- HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.
Equal Opportunity
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.