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About the Role

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies. The Information Technology (IT) unit provides all technology support for NYC Emergency Management staff. We are seeking two Systems Engineers to design, build, and maintain enterprise systems across our multi-cloud infrastructure, supporting 100+ applications and products. One engineer will be dedicated to Google Cloud and the other to Amazon Web Services.

Responsibilities

Design and manage workloads across Google Cloud or/and Amazon Web Services
Provision Amazon Web Services or Google Cloud infrastructure in accordance with organizational requirements, security standards, and compliance policies.
Administer Microsoft 365 services and hybrid cloud systems
Build, upgrade, and migrate Windows Server environments
Maintain virtualized workloads and infrastructure
Lead cybersecurity initiatives including threat assessment, vulnerability management, and security incident response.
Implement and manage security solutions (Defender suite, Entra ID, conditional access)
Develop and enforce security policies, hardening standards, and compliance frameworks.
Monitor security posture and support disaster recovery operations
Maintain secure configuration and access controls
Administer Entra ID, Active Directory, DNS, DHCP, and Kerberos
Deploy and manage MECM (Microsoft Endpoint Configuration Manager) and Intune for OS deployment and patch management
Leverage AI and machine learning tools, along with automation frameworks, to streamline infrastructure operations, including provisioning of new infrastructure.
Develop PowerShell automation and documentation
Conduct technical analysis and resolve complex problems
Collaborate with the development team to provision and manage infrastructure for application deployment and scaling.
Manage APIs and integration points between infrastructure systems, external services and applications.

Requirements

Ability to support operations during non-business hours in emergency situations
Comfortable working in a collaborative, team-oriented IT environment
Candidates must be authorized to work in the United States without employer support to be eligible for selection.
A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or
A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or
A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.
Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "1" above.

Skills

Working knowledge of Google Cloud fundamentals and core services
Working knowledge of Amazon Web Services tools and services
Hands-on experience with commercially available Artificial Intelligence (AI) tools for code generation, code remediation, including infrastructure provisioning and maintenance.
Hands-on experience with Microsoft 365 and Active Directory
Knowledge of Entra ID, group policies, and endpoint management
Understanding of Windows Server, Exchange, DNS, DHCP, and cloud security
PowerShell scripting and automation
Knowledge of patch management, OS deployment, and disaster recovery
Familiarity with virtualization and storage systems
Problem-solving and ability to learn new technologies quickly
Strong communication and collaboration abilities
Effective time management and prioritization
Ability to work independently and as part of a team
Self-motivation and commitment to quality
Sound decision-making and problem-solving skills
Willingness to take on new technical challenges
Ability to adapt to changing priorities
Openness to adopting AI tools and emerging technologies.
Advanced hands-on experience designing and securing Google Cloud or/and Amazon Web Services workloads
Google Cloud/ Amazon Web Services cost optimization and governance experience
Google Cloud certifications (Professional Cloud Architect or Cloud Security Engineer) or/and Amazon Web Services certifications (Solutions Architect or SysOps Administrator)
Advanced Microsoft Defender suite and Zero Trust architecture experience
Microsoft Purview, CrowdStrike Falcon, or similar tools
Deep MECM, Intune, or MDT experience
Advanced PowerShell automation
VMware, ESXi, or SAN storage experience
ServiceNow, Netwrix, or Metallic Data Management experience
Knowledge – demonstrates or has the ability to develop the knowledge necessary to perform the responsibilities of the position.
Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
Effective Communication – Demonstrates the ability to communicate information clearly and effectively to diverse audiences, including during time-sensitive and high-pressure situations.
Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

Location

New York City

Work Type

Hybrid
Onsite

Experience Level

Entry Level
Mid Level
Senior Level

Education Level

High School Diploma
Bachelor's Degree
Master's Degree

Salary/Compensations

$100,000 to $125,000

Benefits

Participation on an Emergency Operations Center (EOC) team, including potential for evenings, weekends, holidays, or extended shifts during emergency activations.
Periodic training and exercises to maintain operational readiness.
Potential to volunteer to assist with Ready NY emergency preparedness presentations.
On-call rotations for EOC teams (three weeks on, six weeks off).

About the Company

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response.
NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies.
NYCEM is staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.
The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS).
The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals.
The Information Technology (IT) unit provides all technology support for NYC Emergency Management staff, including hardware, software, and licensing.
The unit also maintains the technology and computer systems of the entire agency and all its resources.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCEM is committed to providing reasonable accommodations throughout the application and hiring process for qualified applicants with disabilities.
NYCEM follows the NYC reasonable accommodation process under NYC Human Rights Law, and accommodation requests from employees will be handled through this process.
Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.