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About the Role

Schneider Electric is seeking a Customer Success Manager to join their UK team. This role focuses on helping customers maximize the value of their electrical infrastructure, services, and digital solutions by building strong relationships, solving problems, and collaborating to achieve successful outcomes. The position is suitable for experienced customer success professionals or those with an electrical engineering background looking for a customer-focused role.

Responsibilities

Build and maintain strong customer relationships, acting as a trusted point of contact.
Manage the customer journey from onboarding and adoption through to contract renewal.
Conduct regular customer meetings, site visits, and business reviews.
Coordinate planned maintenance, shutdowns, equipment lifecycle requirements, and ongoing service activities with engineering and service delivery teams.
Develop and maintain customer success plans.
Monitor customer satisfaction, contract performance, and service delivery.
Identify opportunities to introduce additional services, solutions, or contract enhancements.
Collaborate with Sales, Operations, and technical specialists for seamless communication.
Support contract renewals by highlighting the ongoing value of Schneider Electric's offerings.

Requirements

Strong interpersonal skills combined with an understanding of electrical engineering, service delivery, or technical environments.
Background in electrical engineering, technical services, customer success, account management, or contract management.
Understanding of electrical infrastructure, including low-voltage (LV) and high-voltage (HV) systems.
Experience managing customer relationships, resolving challenges, and coordinating with internal stakeholders.
Strong communication and relationship-building skills.
Commercial awareness to recognize opportunities for service value improvement.
Good organizational and planning skills.
Proactive and collaborative approach.
Willingness to travel to customer sites across the UK, approximately two days per week.
Experience with service contracts, project management, customer success platforms, or CRM systems like Salesforce is advantageous.
A minimum Level 3 qualification in Electrical Engineering.
Bachelor's degree in Engineering or a related discipline is preferred.
Must submit an online application.

Skills

Interpersonal skills
Electrical engineering understanding
Service delivery understanding
Technical environments understanding
Customer success
Account management
Contract management
Electrical infrastructure knowledge
Low-voltage (LV) systems knowledge
High-voltage (HV) systems knowledge
Customer relationship management
Problem-solving
Stakeholder coordination
Communication skills
Relationship-building skills
Commercial awareness
Organizational skills
Planning skills
Project management
Customer success platforms
CRM systems (e.g., Salesforce)

Location

Telford
Warrington
London
UK

Work Type

Full-time
Hybrid

Experience Level

Senior Specialist

Education Level

Minimum Level 3 qualification in Electrical Engineering
Bachelor's degree in Engineering or related discipline preferred

Salary/Compensations

GBP 57,600 - GBP 86,400 per year

Benefits

Competitive salary & Bonus Scheme
28 Days Annual Leave + Public Holidays
Pension Scheme
Employee Share Ownership Programme
Various Health & Wellbeing Support Options
Gym Flex
Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
Shopping & Dining Discounts
Learning Portal
Health and life insurance
Paid time off
Parental and care leave
Flexible work options
Confidential counseling
Short-term incentives or sales incentives
Opportunities to own company shares
Retirement savings plans
Ongoing performance and development conversations
Senior Talent Program
Global career opportunities
Schneider Career Hub for new positions, projects, and mentors
Learning platforms like Coursera
Project opportunities on the Schneider Career Hub
Smart ways to collaborate
Recognition program
Engagement survey
Inclusive, caring workplace
Volunteer leave
Programs through the Schneider Electric Foundation
Initiatives that support youth education

About the Company

Schneider Electric is a global energy technology business.
They are focused on automation, electrification, and digitization.
The company has a €40 billion global revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
Schneider Electric's values and behaviors are the foundation for creating a great culture.
Their IMPACT values are Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork.
The company aims to turn sustainability ambitions into actions.
Schneider Electric believes in creating a more resilient, efficient, and sustainable world.

Equal Opportunity

Schneider Electric aspires to be the most inclusive and caring company in the world, providing equitable opportunities and ensuring all employees feel uniquely valued and safe.
They mirror the diversity of the communities in which they operate, and inclusion is a core value.
Schneider Electric believes differences make them stronger and is committed to championing inclusivity.
Schneider Electric is an Equal Opportunity Employer.
It is their policy to provide equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Schneider Electric is proudly participating in the Disability Confident Program.