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About the Role
As the Climbing Lead, you will bring your passion and expertise in climbing to our retail climb department execution, outfitting customers and activation of our in-store rock wall experience. You will drive engagement, training, and educational programs for customers and teammates in all aspects of climbing. You are responsible for monitoring climbing activities, providing assistance to climbers, and overseeing the daily operations of the climb department.
Responsibilities
- Drive the highest level of customer service within the department.
- Provide consultative advice and demonstrate excellent product knowledge.
- Instruct climbing techniques for all ages and experience levels.
- Teach instructional lessons as needed or requested.
- Supervise climb sessions.
- Uphold Company standards for merchandise presentation.
- Assist store management with general supervision, including opening and closing.
- Perform Front End and Cash Office functions.
- Assist manager with department scheduling and directing workflow.
- Communicate Company initiatives, programs, and promotions to department guides.
- Identify and correct safety concerns with the rock wall and climbing equipment.
- Maintain Company loss prevention standards and controls.
- Assist in creating and maintaining safety-related standard operating procedures.
- Ensure the safety and security of teammates, customers, and property.
- Ensure all certifications are completed and up to date.
- Assist with training associates on Company procedures and programs.
- Train and mentor new hires by sharing experience, knowledge, and best practices.
- Share timely feedback on projects, tasks, and deliverables.
- Manage team-building events at the rock wall with guides.
- Perform other tasks as assigned by management.
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Prior retail sales experience or customer-focused experience preferred.
- Applicants must be at least 18 years old.
Skills
- Climbing expertise
- Customer service
- Product knowledge
- Instructional skills
- Supervision
- Merchandise presentation
- Loss prevention
- Safety procedures
- Training and mentoring
- Team building
Location
- Retail
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- Climbing certification required
Salary/Compensations
- $19.00 - $27.00 per hour
Benefits
- Generous suite of benefits
- Compliance with all state paid leave requirements
About the Company
- At DICK’S Sporting Goods, we believe in how positively sports can change lives.
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
- We are part of the world’s greatest sports team.
Equal Opportunity
- We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.