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About the Role
We are seeking a proactive and experienced Print Shop Manager to join our on-site production team. The ideal candidate will have strong experience in the printing industry, with a focus on large-format and grand-format production environments. This role is essential in ensuring efficient workflow, high-quality output, and excellent client service across all print production operations.
Responsibilities
- Partner with shop leadership to provide operational and administrative management support.
- Assist in organizing and supervising the production workforce.
- Monitor all jobs in production and communicate special instructions, proof approvals, and shipping details.
- Serve as a client contact for questions regarding job specifications, print requirements, and production details.
- Ensure all projects are completed on time and within budget and production cost guidelines.
- Train production staff on proper print shop procedures, workflows, and equipment usage.
- Oversee maintenance and upgrades of large-format printing equipment, recommending new technology to improve productivity.
- Manage inventory, materials, and supply organization to support efficient production flow.
- Resolve customer issues and escalations in a professional and timely manner.
- Support multiple departments and step into production roles as needed.
- Perform additional duties as assigned to support overall shop operations.
Requirements
- Large-format printing experience is required.
- High school diploma or equivalent required.
- 3–5+ years of experience in print production, large-format printing, or print shop operations.
- Strong experience with grand-format and large-format printing workflows.
- Demonstrated leadership ability with experience supervising production teams.
- Strong customer service and client communication skills (phone, email, and in-person).
- Ability to clearly communicate production processes, job requirements, and technical instructions.
- Strong understanding of print equipment, materials, and production capabilities.
- Excellent organizational skills with the ability to manage multiple projects simultaneously.
- Ability to work in a fast-paced, deadline-driven production environment.
- Strong problem-solving skills and ability to handle customer escalations professionally.
Skills
- Large-format printing
- Grand-format printing
- Production workflows
- Leadership
- Customer service
- Client communication
- Print equipment knowledge
- Material knowledge
- Production capabilities
- Organizational skills
- Project management
- Problem-solving
Location
- On-site
Work Type
- Full-time
Experience Level
- 3-5+ years
Education Level
- High school diploma or equivalent
- Technical training preferred