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About the Role
We are seeking a proactive and experienced on-site Print Shop Manager with printing industry experience to become an integral member of the team. Large Format Printing experience is required.
Responsibilities
- Partners with shop and remote leadership to provide administrative and managerial support for the designated shop.
- Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hour’s situation.
- Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info.
- Contacts clients with questions on specifications and/or questions regarding print job submitted.
- Ensures all project deadlines are met, and associated cost budgets are adhered to.
- Trains shop staff on proper production procedures and techniques.
- Ensures that the equipment is properly maintained and upgraded. Recommends new acquisitions that will increase productivity.
- Manages inventory and organization of supplies.
- Resolves all customer escalations in a professional manner.
- Fills in for various departments as needed.
- Performs other duties as assigned.
Requirements
- At least 3 – 5 years’ experience in a related field.
- Experience with Grand Large Format Printing.
- Strong leadership ability to motivate employees.
- Superior customer service ability and experience in working with customers both over the phone and in person.
- Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
- Expert knowledge of equipment and materials.
- Ability to speak knowledgeably about department capability and company to potential and existing clients.
- Highly developed organizational ability.
- Ability to handle multiple tasks without losing focus.
Skills
- Printing Experience
- Large Format Printing
- Grand Large Format Printing
- Leadership
- Customer Service
- Communication
- Equipment Knowledge
- Materials Knowledge
- Organizational Ability
- Multitasking
Location
- On-site
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- High school diploma or equivalent