Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Consumer Care Rep role.
Rezi rewrites your resume against Tempur Sealy International's job description. Free.
Tailor your resume to this Consumer Care Rep role.
Rezi rewrites your resume against Tempur Sealy International's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Consumer Care Rep posting at Tempur Sealy International — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Consumer Care Rep posting at Tempur Sealy International — free, in seconds.
About the Role
The Customer Service Representative is the primary point of contact for end users, customers, dealers, and sales teams, providing outstanding customer support through accurate, timely, and professional inquiries utilizing multiple communication platforms. This role also involves collaborating with peers to improve work processes and support a positive work environment.
Responsibilities
- Handle fast-paced days of problem-solving and connecting with customers via inbound calls, emails, and instant messages.
- Deliver first-class customer experiences by answering questions, troubleshooting issues, and providing information.
- Support dealers and end users with accurate, timely, and professional responses and solutions.
- Collaborate with customer service and other departments to resolve issues like claims processing, troubleshooting, and product ordering.
- Connect with retail partners to support shared end users and redirect customers.
- Perform other duties as assigned.
Requirements
- A minimum of 3 years of experience providing customer assistance through order processing, product information, and handling inquiries and complaints.
- Previous call center experience is an asset.
- Ability to be an advocate for customers in a fast-paced environment while maintaining a positive attitude.
- Ability to work independently with excellent organizational, time management, and communication (written and verbal) skills.
- Excellent computer skills with proficiency in Microsoft suite products, including Excel and PowerPoint.
- Bilingual French and English is a requirement.
Skills
- Team oriented
- Self-starter
- Attention to detail
- Professional, courteous, and timely communication through various methods
- Efficient time and process management
- Accurate information and work
- Comfortable navigating informal and formal organizational networks
Location
- Canada
Work Type
- Full-time
Experience Level
- 3+ years
About the Company
- Tempur Sealy is a leading designer, manufacturer, distributor, and retailer of bedding products worldwide.
- Committed to improving the sleep of more people, every night, all around the world.
- Utilizes over a century of knowledge and industry-leading innovation to deliver award-winning products.
- Provides breakthrough sleep solutions to consumers in over 100 countries.
- Owns highly recognized brands including Tempur-Pedic®, Sealy® and Stearns & Foster®.
- Hires people with a passion for helping others find their best night’s sleep.
- Offers opportunities to build a future within the company.
Equal Opportunity
- Tempur Sealy International is committed to equal opportunities and values diversity in its workforce.
- Provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected characteristic.
- Maintains a fair and inclusive hiring process, evaluating candidates based on qualifications, skills, and experience.
- Fosters an inclusive and supportive work environment for all team members.