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About the Role

The Solution Architect (SAP PP/QM) will be responsible for the overall delivery of SAP services across the Production Planning and Quality Management domains for Lindt companies in North America. This role involves defining, planning, and executing delivery management functions including system enhancements, projects, process and change management, and service, incident, and problem management within the PP/QM domain. The ideal candidate is a hands-on professional with deep SAP solution understanding, strong communication and leadership skills, who enjoys collaborating with cross-functional teams to deliver services and mature IT operations.

Responsibilities

Lead the delivery of SAP PP/QM module for projects & system enhancements.
Provide end user support services.
Manage system upgrades, migrations & implementation of new functions & features.
Coordinate with internal teams, IT business partners, business users, and third-party vendors.
Monitor work progress, identify risks and issues, and implement mitigation strategies.
Build and maintain strong relationships with users and stakeholders.
Serve as the primary contact for end users and stakeholders on PP/QM delivery.
Communicate regularly with stakeholders and the internal team to provide updates and gather feedback.
Define technical and functional standards and ensure delivered work meets requirements and best practices.
Lead requirements definition and convert requirements into program specifications and system documentation.
Configure and implement SAP modules: Production Planning (PP) and Quality Management (QM).
Execute and lead testing processes (unit and integration test).
Provide application support, facilitate changes, respond to tickets, and train end users.
Aid in the management of third-party vendors.
Provide support to management regarding strategy and roadmap planning.
Demonstrate knowledge and understanding of end-to-end business processes including production, co-packing/co-manufacturing, supply chain and logistics, production planning and scheduling, quality management, batch management, and batch traceability.

Requirements

Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
Minimum of 10 years of experience or 2 full implementation cycles in S/4 HANA Manufacturing or ECC Equivalent.
Minimum of 10 years of experience or 2 full implementation cycles in S/4 HANA Quality Management or ECC Equivalent.
Proven track record in configuring and customizing S/4 HANA Manufacturing, Quality Management and Integration with PPDS or equivalent.
Experience with RF scan gun framework and RF configuration.
Familiarity with the underlying technical underpinnings of SAP.
Knowledge and understanding of end-to-end business processes: production, co-packing/co-manufacturing, supply chain and logistics, production planning and scheduling, quality management, batch management, and batch traceability.
Understand the interaction of production, supply chain, and quality management processes with other business processes and SAP modules (mainly IBP, FICO, SD, and MM).
Understanding of the interaction of PP and QM processes with other business processes and SAP modules (mainly FICO, SD, and MM/EWM etc.).
Significant experience in leveraging full capabilities of SAP core functionalities to keep customizations to a minimum.
Experience in complex SAP environments.
Experience with Integration in areas like MES, SAP EWM etc.
Proven track record of successfully managing large-scale SAP implementations, upgrades, and migrations.
Excellent communication skills, with the ability to effectively interact and influence business users, team members, and stakeholders at all levels.
Solid analytical and problem-solving abilities, with a focus on driving continuous improvement and delivering value.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Familiar with the core processes of a CPG/food and beverage industry.
Flexibility to travel as needed to various company locations.
Ability to lead a team.
Strong customer and quality focus, detail oriented.
Team spirit and collaboration at a global scale.
Synthesis and analytical capabilities.
Oral and written communication skills.
Good interpersonal skills.

Skills

SAP PP/QM
SAP S/4 HANA Manufacturing
SAP S/4 HANA Quality Management
SAP PPDS
RF scan gun framework
RF configuration
SAP core functionalities
MES integration
SAP EWM integration
Production Planning
Quality Management
Batch Management
Batch Traceability
Supply Chain Management
Logistics Management
CPG/food and beverage industry processes

Location

North America

Work Type

Full-time

Experience Level

Minimum of 10 years of experience or 2 full implementation cycles

Education Level

Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
Advanced degree or relevant certifications is a plus.

Salary/Compensations

$145-$165K CAD per annum with a 10% bonus potential

About the Company

Lindt and Sprüngli (North America) Inc. is the Supply Chain and Business Shared Services Company supporting the Lindt & Sprüngli family of brands (Lindt USA, Ghirardelli Chocolates and Russell Stover Chocolates), headquartered in Kansas City, MO.
Employment by Lindt & Sprüngli (North America) Inc. is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, and satisfactory employment and background checks.

Equal Opportunity

Lindt & Sprüngli (North America) Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, race, color, national origin, sex, marital status, sexual orientation and gender identity, disability, veteran status, pregnancy, or any other status protected by law.
Principals only, please.