Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Technical Support Engineer - Windows Core (Device & Deployment, Performance & Reliability) role.

Rezi rewrites your resume against Microsoft's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Technical Support Engineer - Windows Core (Device & Deployment, Performance & Reliability) posting at Microsoft — free, in seconds.

About the Role

Join Microsoft Customer Service & Support as a Technical Support Engineer, tackling complex technical challenges in Windows using AI. This role involves deep-dive analysis of logs, memory dumps, and code to find root causes and optimal solutions, going beyond standard troubleshooting. You'll work with Windows OS, devices, performance, and virtual desktops, collaborating with global engineers and product teams. Your insights will drive product improvements, knowledge sharing, and automation. We view AI as a tool to enhance expertise, focusing on its responsible and verified application.

Responsibilities

Solve complex technical issues by taking ownership from problem identification to resolution.
Identify root causes through hypothesis setting, data collection, environment replication, experimentation, and log/dump analysis.
Propose solutions, including workarounds, recovery methods, and permanent fixes, tailored to customer environments and business needs.
Collaborate with global specialized engineers and product development teams on high-priority and complex issues.
Drive engineering improvements by identifying patterns in recurring issues to enhance diagnostic procedures, tools, knowledge, and automation.
Contribute to the improvement of Microsoft products and services by sharing technical insights and customer feedback with product development teams.
Enhance team technical capabilities through technical documentation, internal/external knowledge sharing, study sessions, and mentoring.
Utilize AI for investigation, information organization, data analysis, code/script generation, and knowledge creation to improve support quality and speed.
Validate AI-generated content against primary sources, logs, and reproduction results.
Promote secure AI utilization within the team, adhering to security, privacy, confidential information handling, and Responsible AI principles.
Continuously learn new AI technologies and tools, identifying and testing practical use cases.
Clearly explain complex technical information to customers based on their role and understanding.
Build customer trust by providing timely updates on investigation status, next steps, and risks.
Collaborate effectively with diverse team members, respecting different perspectives.
Proactively seek assistance when needed and actively support other team members.

Requirements

Practical experience as a Support Engineer, Systems Engineer, Software Engineer, Infrastructure Engineer, or equivalent.
Fundamental understanding of IT system components such as OS, network, authentication, storage, and applications.
Experience in system design, construction, deployment, operation, development, or troubleshooting.
Ability to organize facts and hypotheses and isolate issues based on data, even with limited information.
Willingness to continuously learn new technologies and apply them in practice.
Ability to communicate clearly and honestly with customers and team members.
Business-level Japanese reading, writing, and speaking proficiency.
Ability to read English technical documents and investigate necessary information.
Windows or Microsoft product expertise is not required at the time of application; problem-solving skills gained from experience with other OS, cloud, network, virtualization, or development environments are valuable.

Skills

Windows OS
Device troubleshooting
Deployment
Performance analysis
Virtual desktops
Log analysis
Memory dump analysis
Trace analysis
Source code analysis
Hypothesis testing
AI utilization
Scripting
Automation
Responsible AI
Technical documentation
Knowledge management
Diagnostic tools
Cloud services (Azure, Microsoft 365, Azure Virtual Desktop, Windows 365)
Active Directory
Microsoft Entra ID
Authentication
Group Policy
Networking
Virtualization
Storage
Security
PowerShell
Python
C
C++
C#
API analysis
Protocol analysis
GitHub Copilot
Generative AI
AI agents
Technical communication (English)

Location

Shinagawa (Tokyo, Japan)
Remote
Hybrid

Work Type

Hybrid
Remote

Experience Level

Entry-level
Mid-level
Senior-level

Education Level

Technical certifications

Benefits

Systematic onboarding
Technical training
1-on-1 mentoring system
Access to Microsoft Learn
Internal technical communities
Validation environments
Collaboration with global engineers
Opportunities for continuous learning and knowledge sharing
Diverse career paths including Senior Support Engineer, Support Escalation Engineer, Product Development liaison, Technical Lead, and Manager

About the Company

Microsoft Customer Service & Support (CSS) is dedicated to helping customers and partners get the most out of their Microsoft products.
We foster a culture that respects individual circumstances and life stages, with team members from diverse professional experiences, specializations, nationalities, and cultural backgrounds collaborating and leveraging their strengths.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process is available.