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About the Role
The Intake Specialist (IS) will support the Centralized Intake Program across the five boroughs, standardizing intake processes for Justice Initiatives (JI) programs with a trauma-informed approach. This role is the first point of contact for clients, ensuring timely access to services, particularly within Domestic Violence (DV) and Homeless Family shelters in NYC. The IS will also support other JI programs as needed, conducting outreach and intakes for potential participants in shelters or the community.
Responsibilities
- Conduct universal intake, risk assessments, screenings, and supplemental intakes.
- Provide referrals and resource coordination in a client-centered and trauma-informed manner.
- Schedule initial interviews with participants, either in person or by phone.
- Evaluate participant information against program eligibility guidelines.
- Collaborate with teams to ensure continuity of services across programs.
- Participate in community outreach events, networking, and partnership meetings.
- Provide outreach and informational sessions to service providers and potential participants.
- Work with NYC-based non-profits and community organizations to create referral partnerships.
- Meet weekly with Manager for supervision.
- Perform other duties assigned by the Program Manager.
- Collaborate with other Justice Initiative program leaders and staff, and other URI divisions.
- Input and maintain accurate data collection in a timely fashion.
- Collaborate in providing accurate data reporting to funders and city organizations.
- Support program leaders in funder reports.
- Stay up to date with innovations in the field.
- Participate in regular staff meetings and training.
- Attend coalitions, taskforces, working groups, and committees.
- Perform other duties as requested based on department, program, and/or organizational needs.
Requirements
- Bilingual (English/Spanish) required.
- 1 year working with survivors of domestic or gender-based violence or trafficking survivors.
- Commitment to the vision and mission of Urban Resource Institute.
- Demonstrated passion and commitment to public interest.
- Understanding of trauma-informed, anti-oppressive, and culturally responsive services.
- Strong understanding of the safety needs of survivors of violence.
- Familiar with NYC public benefits and shelter systems.
- Deep understanding of strength-based and survivor-centered approaches.
- Strong writing and public speaking skills.
- Ability to manage and organize multiple projects in a busy, pressured working environment.
- Experience collaborating across programs and external sectors.
- Demonstrate sensitivity and experience with/knowledge of domestic violence within and against disenfranchised communities.
- Demonstrate trauma-informed and anti-oppressive approach when working with survivors.
- Highly motivated, with the ability to work independently and in a team.
- Ability to assess priorities, take initiative, manage multiple assignments, and meet deadlines.
- Must be able to exercise sound judgment, maintain confidentiality, and cope with stress and crises calmly.
- Must be able to travel to residential and community program spaces, and community partner sites.
- Computer proficiency in Microsoft Office, Google Docs, and Apricot.
- Ability to travel to locations within New York City.
Skills
- Bilingual (English/Spanish)
- Client-centered approach
- Trauma-informed care
- Risk assessment
- Screening
- Referral coordination
- Public speaking
- Project management
- Collaboration
- Data collection
- Data reporting
- Microsoft Office proficiency
- Google Docs proficiency
- Apricot proficiency
Location
- New York City
Work Type
- Hybrid (3 days onsite, 2 days remote)
Experience Level
- 1 year of experience
Education Level
- Bachelor's degree in Counseling, Psychology, Social Work, or a related human services field
Salary/Compensations
- $43,000/yr-$46,000/yr
About the Company
- At URI we are committed to cultivating an inclusive work environment.
- We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply.
Equal Opportunity
- At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.