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About the Role
R&G Lounge is seeking a General Manager to lead the business performance of its San Francisco restaurant. This role involves owning the P&L, leading the management team, improving systems and processes, and driving business growth. The ideal candidate understands restaurant operations, is comfortable with financial data, and can effectively implement change.
Responsibilities
- Own the restaurant's P&L, reviewing revenue, labor, food costs, and operating expenses weekly.
- Track key operating metrics and translate them into clear priorities for the management team.
- Collaborate with FOH and kitchen leadership on labor planning, purchasing, and cost controls while maintaining food quality and guest experience.
- Lead and mentor the Business Operations Manager, Captains, and FOH team, setting clear expectations and accountability.
- Conduct weekly leadership meetings and report to the CEO on financial performance, operational issues, and priority progress.
- Coach managers, address performance issues, and ensure decisions are implemented.
- Foster alignment between front- and back-of-house operations by working closely with the Head Chef and kitchen leadership.
- Build trust with the existing team while upholding consistent standards and resolving problems directly.
- Lead improvements to restaurant systems, including Toast, OpenTable, Shifty, and Ninety.
- Identify operational bottlenecks, simplify processes, and lead system rollouts from planning through adoption.
- Introduce changes at a manageable pace with clear communication and practical training.
- Develop and maintain Standard Operating Procedures (SOPs) for consistent operations.
- Oversee private events, banquets, and catering, from booking to execution.
- Identify opportunities to grow event business and enhance event profitability and execution.
- Collaborate with the CEO and team on marketing initiatives, promotions, and local partnerships.
- Maintain standards for service, cleanliness, safety, and restaurant presentation.
- Address guest feedback and recurring service issues with the Business Operations Manager and kitchen leadership.
- Identify and resolve operational problems.
- Ensure compliance with food safety, employment, and operating requirements.
Requirements
- At least 5 years of restaurant management experience.
- Minimum of 3 years as a General Manager or 5 years as an Assistant General Manager in a high-volume, full-service restaurant with P&L responsibility.
- Experience managing a restaurant with annual revenue exceeding $8 million is strongly preferred.
- Direct P&L responsibility and a strong understanding of managing labor, food costs, and operating expenses.
- Experience reviewing financial results weekly and taking corrective action.
- Experience in a Chinese or other Asian full-service restaurant, especially high-volume operations, is strongly preferred.
- Cantonese or Mandarin proficiency.
- Experience working with Chinese-speaking kitchen teams and an established workforce.
- Experience managing and mentoring managers, setting expectations, and holding them accountable.
- Experience leading system implementations (POS, reservations, scheduling) and ensuring consistent employee adoption.
- Strong judgment, practical problem-solving skills, and the ability to manage multiple priorities.
- Willingness to work hands-on in a restaurant environment, including evenings, weekends, and holidays.
- Ability to stand and walk for extended periods, move throughout the restaurant, and occasionally lift up to 25 pounds.
- Ability to bend, reach, and navigate kitchen and dining areas safely.
- Compliance with the San Francisco Fair Chance Ordinance.
Skills
- Financial management
- P&L ownership
- Revenue analysis
- Labor cost control
- Food cost control
- Operating expense management
- Performance metric tracking
- Team leadership
- Mentoring
- Performance management
- Process improvement
- Systems implementation
- Change management
- Communication
- Training
- SOP development
- Event management
- Catering management
- Marketing collaboration
- Guest service management
- Problem-solving
- Judgment
- Cantonese proficiency
- Mandarin proficiency
- Toast
- OpenTable
- Shifty
- Ninety
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
Experience Level
- 5+ years restaurant management
- 3+ years GM or 5+ years AGM
Salary/Compensations
- $110,000 - $125,000 plus performance bonus
About the Company
- R&G Lounge has been a part of San Francisco's Chinatown since 1985.
- Planning to open a second location in Las Vegas in December 2026.
- Focused on strengthening operations while maintaining food, service, and traditions.
Equal Opportunity
- R&G Lounge is an equal opportunity employer.
- We consider applicants without regard to characteristics protected by applicable federal, California, or San Francisco law.
- Reasonable accommodations are available as required by law.
- Complies with the San Francisco Fair Chance Ordinance and applicable federal, state, and local laws regarding the consideration of criminal history.