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About the Role
Store Managers are expected to spend the vast majority of their time on managerial work, leading and managing a team, holding the team accountable to deliver a great customer experience while achieving desired results, ensuring the store and team is ready to deliver the Customer Brand Promises, and planning and communicating store workload activities and KPIs to ensure proper execution by the team within budget. Minimal, if any, time is expected to be spent on non-managerial tasks.
Responsibilities
- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements.
- Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
- Deliver sales plan/profit plan and other KPIs in conjunction with annual performance objectives.
- Manage the store team to achieve their role KPIs.
- Lead the execution of our customer brand promises.
- Implement and lead the shrink and safety programs to deliver goals.
- Use company tools to set, prioritize and communicate goals and provide overall management to team members and customers.
- Hire, train, observe and coach the team to achieve results.
- Lead the performance management process, and if necessary, disciplinary process.
- Identify talent and develop Team Members for advancement.
- Utilize the leadership competencies for continued self-development.
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations.
- Promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
- Serve as Manager on Duty (MOD).
- Maintain Operational understanding of all store departments; cross trained, and ensures all Managers are cross trained in Custom Framing selling and production.
- Other duties as assigned.
Requirements
- 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- 2+ years of experience directly supervising a diverse team, including performance management and talent development.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Skills
- Inventory management
- Merchandising
- Customer service excellence
- Performance management
- Talent development
Location
- VALLEY STREAM, NY
Work Type
- Store
- Retail
Experience Level
- 5+ years of retail experience
- 2+ years of supervisory experience
Salary/Compensations
- $92,300.00 - $123,200.00
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Partner discount programs
About the Company
- At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.
- As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
- The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
- Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
- For more information, please visit www.michaels.com.
Equal Opportunity
- Michaels is an Equal Opportunity Employer.
- We are here for all Team Members and all customers to create, innovate and be better together.
- Michaels is committed to the full inclusion of all qualified individuals.
- In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
- EEOC Know Your Rights Poster in English
- EEOC Know Your Rights Poster in Spanish
- EEOC Poster Optimized for Screen Readers
- Federal FMLA Poster
- Federal EPPAC Poster