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About the Role
The Account Supervisor oversees the tactical development and implementation of the brand, while contributing to its strategic direction. This role moves beyond daily project management into strategic brand management and involves supervising, motivating, and mentoring junior account team members.
Responsibilities
- Understand the creative process and provide ideas for improving existing executions.
- See the big picture, identify key issues, and provide proactive tactical and strategic recommendations.
- Demonstrate mastery of brand category and competitive data.
- Seek non-traditional solutions to marketing/marketplace problems.
- Internalize marketplace events and market research to develop and communicate strategic/tactical recommendations.
- Oversee and manage the tactical plan development process, contributing to tactical plan design.
- Communicate key client issues and initiatives to the team.
- Oversee creation of competitive reviews.
- Generate key issues, objectives, and strategies.
- Supervise development of tactics, budget, and timing.
- Manage internal approval processes.
- Keep senior management briefed on account activities.
- Foster a positive and productive team atmosphere and establish credibility internally and externally.
- Facilitate and maximize client relationships.
- Maintain regular client contact at all levels and become integral to the client team.
- Ensure all agency work is strategically sound, creatively arresting, and error-free.
- Ensure the client is perceived positively within the agency.
- Understand the client’s perspective and challenges, and communicate these to the agency team.
- Demonstrate a thorough understanding of the client's business and actively seek opportunities for further account development.
- Foster client understanding of the agency’s needs and perspective.
- Establish credibility with clients at all levels.
- Communicate effectively and professionally both internally and externally.
- Demonstrate good problem-solving and interpersonal skills.
- Demonstrate ability to set priorities while handling multiple projects and delegate work appropriately.
- Remain calm despite high-pressure situations.
- Project a professional, positive attitude toward peers and clients.
- Embody a service-oriented attitude and uphold quality standards.
- Maintain accurate time sheets.
- Foster a positive team atmosphere demonstrating respect for peers and supervisors.
- Assist other members of the department/team as needed.
- Foster senior-level partnerships with creative/account colleagues.
- Understand when to make decisions independently and when to escalate issues/decisions to a manager.
- Uphold Company Values in all decisions and interactions.
- Assign work to assure project deadlines are met.
- Monitor overall workload to effect efficiency and minimize waiting or downtime.
- Keep supervisor or department head apprised of workload challenges/concerns.
- Monitor, review, and approve direct report’s time sheets.
- Provide constructive and direct ongoing feedback to direct reports.
- Evaluate performance of direct reports and complete performance reviews.
- Help manage and resolve staff issues.
- Recommend adjustments/additions to department roles and procedures for continuous improvement.
- Help interview, train, and orient new team members.
- Provide ongoing guidance to all team members and be available as a resource.
Requirements
- 4 years Agency or comparable experience (HCP Agency marketing experience preferred).
- Excellent written and oral communication skills including ability to write basic documents (Creative Briefs).
- Maturity to handle senior-level Client contact.
- Understanding of business principals.
- Thorough knowledge of, and depth of experience with, marketing/advertising.
- Ability to manage and train staff, including prioritization of creative hours.
Skills
- Strategic brand management
- Project management
- Team supervision and mentorship
- Problem-solving
- Interpersonal skills
- Prioritization
- Delegation
- Communication (written and oral)
- Client relationship management
- Marketing/advertising principles
- Business acumen
Location
- New York, NY
Work Type
- Hybrid (minimum three days a week in office)
Experience Level
- 4 years experience
Education Level
- College Degree, preferably in marketing, advertising, communications or science/medicine
Salary/Compensations
- $100,000 - $120,000
About the Company
- Biolumina is an agency that values an Open Mind, Brave Heart, and Ready Hands. They are committed to hiring and developing exceptional talent and building inclusive teams. Omnicom is committed to hiring and developing exceptional talent and believes that celebrating differences makes them better together.
Equal Opportunity
- It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.