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About the Role

The Metrics and Reporting Product Delivery Director is a senior business-facing leader responsible for shaping, prioritizing, and guiding the delivery of Employee Benefits technology and business capabilities. This role connects business strategy, operational needs, and technology delivery to ensure solutions support customer needs, compliance requirements, and measurable business outcomes.

Responsibilities

Build the claims reporting and analytics capability from the ground up, establishing the metrics, data definitions, reporting framework, dashboards, and management insights required to operate and measure the business.
Design and implement a comprehensive suite of claims metrics, operational reports, dashboards, and management reporting that provides a consistent source of business performance information.
Define the Claims measurement framework, including KPI definitions, calculation methodologies, data dictionaries, business rules, reporting dimensions, and standards for interpreting and using metrics.
Translate claims operations into measurable business outcomes by determining what should be measured at the individual, team, product, and enterprise levels across workload, inventory, productivity, timeliness, outcomes, quality, and capacity.
Establish operating measures such as opening inventory, decisions completed, remaining workload, follow-up activity, time to decision, and liability acceptance rate.
Create the end-to-end reporting architecture and roadmap for Claims, establishing the portfolio of operational, leadership, executive, and external customer-facing reporting required to manage the business.
Develop the foundational data and metric structures required to support reliable and repeatable reporting, partnering with technology and data teams to translate claims concepts into data requirements and scalable reporting solutions.
Establish a trusted and governed suite of claims data and metrics that serves as the authoritative source for business performance and decision-making.
Turn claims data into actionable management insights that help leaders understand workloads, outcomes, trends, capacity, performance drivers, and emerging risks.
Partner across Claims Operations, Underwriting, Pricing, Actuarial, Product, and Technology to ensure reporting supports daily operational management and broader business decisions.
Own the continued evolution of the claims reporting capability by identifying gaps, prioritizing new metrics and reporting needs, and expanding the reporting suite as business needs mature.
Translate business needs into clear requirements, user stories, acceptance criteria, measurable outcomes, and prioritized delivery plans.
Represent the business in backlog management, sprint planning, release planning, prioritization, and delivery decisions.
Lead business readiness activities, including process-impact assessments, training, communications, testing, user acceptance testing, adoption, and change management.
Monitor delivery progress, risks, dependencies, adoption, and post-production outcomes, coordinating stabilization and issue resolution as needed.
Communicate roadmap priorities, delivery progress, risks, decisions, and outcomes to business and technology stakeholders.

Requirements

Bachelor's degree required.
Five or more years of experience in product delivery, product management, business analysis, business product ownership, or a related discipline.
Demonstrated experience building claims metrics and reporting capabilities across operational, leadership, executive, and external customer-facing reports and dashboards.
Experience defining KPIs, data dictionaries, metric calculations, business rules, reporting dimensions, and measurement frameworks.
Proven ability to translate business needs into reporting requirements, measurable outcomes, and actionable management insights.
Experience connecting claims metrics to operational outcomes and partnering with Underwriting, Pricing, and/or Actuarial teams.
Strong working knowledge of claims operations and measures related to workload, inventory, productivity, timeliness, quality, outcomes, and capacity.
Experience working in Agile or Scrum environments as a business partner, product representative, or business product owner.
Strong understanding of the software development lifecycle, release management, testing, user acceptance testing, and business readiness.
Demonstrated experience leading operational readiness, stakeholder communications, change adoption, and post-launch stabilization.
Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.
Strong communication and stakeholder-management skills, with the ability to explain complex claims metrics and reporting concepts to technical and nontechnical audiences.

Skills

FINEOS experience
Reporting and analytics platforms such as Power BI, Tableau, Cognos, BusinessObjects, or similar tools
SQL or partnering with data teams to translate reporting requirements into scalable data solutions
Digital transformation, modernization, or business-capability improvement initiatives
Customer Focused
Critical Thinking
Team Mentality
Business Acumen
Learning Agility

Location

Fully remote

Work Type

Fully remote

Experience Level

Senior
Five or more years of experience

Education Level

Bachelor's degree

Salary/Compensations

$140,000 - $150,000

Benefits

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

About the Company

Together we fight for everyone’s opportunity for a better financial future.
We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.
Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Equal Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.