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About the Role
New Balance is seeking Managers to lead high-performing teams, manage department operations, and engage consumers. We are looking for passionate individuals who will be brand ambassadors and genuinely love working with customers.
Responsibilities
- Assist the Store Manager and Assistant Store Manager with controllable costs and store target compliance.
- Execute the Independence Service Model.
- Analyze performance through business KPIs and create action plans.
- Assist in leading the store team to deliver the best customer store experience.
- Ensure visual execution and optimal use of space and fixtures.
- Manage fitting rooms service/selling.
- Oversee shop floor replenishment.
- Provide customer outfitting.
- Develop and train sales-oriented Retail Associates with product knowledge.
- Identify and resolve problem areas within the sales area.
- Support the store management team to provide outstanding leadership.
- Provide coaching and development to ensure talent development.
- Monitor performance and potential continuously.
- Proactively manage in-store HR operations, including recruitment, employee relations, holidays, absence, performance management, and onboarding.
- Proactively manage payroll operations.
- Ensure full training for all employees.
- Adhere to Retail Game Plan operating procedures and routines.
- Ensure shelf availability, data integrity, and shrink control.
- Ensure compliance with statutory and policy-led controls.
- Deliver and monitor proposed actions to reduce shrinkage levels.
- Support the training of store employees on loss prevention.
Requirements
- Outgoing, determined self-starter.
- Floor management experience, preferably at a flagship store.
- Experience managing others with demonstrated ability to lead, coach, and manage performance.
- Excellent verbal and written communication skills with the ability to influence.
- Effective time allocation, handling multiple demands and competing priorities.
- Working knowledge of P&L/business financials.
- Excellent attention to detail.
- Proficiency with PC for spreadsheets, word processing, and inventory software.
- Flexible work schedule including weekends and holidays.
- Fluent in English.
- Sport interest is desirable.
Skills
- Leadership
- Coaching
- Performance Management
- Communication
- Influence
- Time Management
- Financial Acumen
- Attention to Detail
- PC Proficiency
- Spreadsheet Software
- Word Processing Software
- Inventory Software
- Loss Prevention
Location
- Retail Stores
Work Type
- Full-time
Experience Level
- Management Experience
Salary/Compensations
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
Benefits
- Great development opportunities
- Inclusive working environments
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
About the Company
- New Balance is a growing sportswear brand and a family.
- We want people to join our team who can develop with us.