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About the Role
As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers, and staff within the department, ensuring the department runs smoothly with exceptional customer service skills.
Responsibilities
- Manage patient check-in and check-out.
- Explain relevant unit processes to patients and families.
- Answer patient and family questions.
- Provide customer service to patients by rounding on the care unit.
- Prepare the unit with daily staff assignment board, nurse locators, and updated patient room boards.
- Assist the Clinical Nurse Leader with coordinating daily patient activities.
- Update patient charts as appropriate.
- Oversee information flow within the unit, including telephone, mail, fax, and paper reports.
- Maintain and stock supplies on the unit.
- Process physician paper orders or CPOE tasks.
- Maintain all electronic and paper medical records.
Requirements
- Friendly, warm, inviting disposition.
- Exceptional communication skills and professional behavior.
- Ability to multitask and prioritize commitments.
- Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs.
- Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability.
- Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing.
- Administrative areas within healthcare environments may occasionally involve contact with infectious agents.
- Some roles may require flexible hours, TB screening, or a valid driver’s license.
- Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
Skills
- Customer service
Location
- Rochester
- Unity Hospital
Work Type
- Full-Time
- Onsite
Salary/Compensations
- $16.75 - $19.50
About the Company
- Rochester Regional Health is an Equal Opportunity Employer.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.