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About the Role

Supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. Responsible for supervising claims in multiple states virtually, evaluating coverage questions, and providing decisions associated with approval. Evaluate and provide guidance and settlement authority on cases above representative’s authority. May potentially manage First Notice of Loss injury queue and act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Responsibilities

Oversees the investigation, evaluation, negotiation, and resolution of claims, ensuring effective workflow management and adherence to departmental standards.
Provides technical guidance to adjusters, reviewing claims for coverage, liability, settlement authority, and appropriate resolution of complex issues.
Directs daily business unit operations, including workflow distribution, phone queue management, staffing, and coverage across multiple shifts, including operations of up to seven days per week.
Establishes and monitors employee performance goals, departmental objectives, and service standards to support business strategies and operational effectiveness.
Monitor claims quality and customer service performance through file reviews, Quality Assurance Reports (QARs), surveys, and feedback to identify opportunities for improvement.
Ensures compliance with organizational policies, operating procedures, safety standards, and Department of Insurance (DOI) regulations, communicating and implementing changes as needed.
Participates in specialty Committee Review Processes and facilitates meetings to support claims decisions and efficient departmental operations.
Recommends improvements to operational plans, processes, and resource utilization to enhance efficiency, service quality, and business results.
Supports staffing and financial management through recruitment, interviewing, hiring decisions, budget planning, and oversight of internal and external resources.
Collaborates with cross-functional teams on business initiatives and serves as a claims liaison for commercial customers and brokers, building and maintaining strong business relationships.
Identifies employee training needs and coordinates development opportunities to strengthen job-related skills, performance, and customer service.
Promotes employee growth and development through coaching, mentoring, ongoing feedback, and recognition of individual and team achievements.
Manages employee performance through formal evaluations, performance appraisals, and recommendations regarding compensation, promotions, and terminations.
Communicates and enforces organizational policies and procedures, administering counseling, disciplinary measures, and corrective actions in partnership with management and Human Resources.
Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex.
Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across multiple states.
Oversees the timely investigation and resolution of DOI, company, and customer complaints.
Oversees the performance of internal and external counsel, ensuring effective management of defense costs, legal billing, and fee arrangements.
Manages client communications and collaboration on litigation matters involving the client, ensuring alignment on resolution strategies.
Monitors and reports on the status of extra-contractual cases to internal and external Executive Committees.
Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues.
Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities).
Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.).
Translates our enterprise strategy and priorities for their team members to connect to the bigger picture.
Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Requirements

5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
7+ years of complex claims experience.
Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
Bachelor’s degree (BA/BS) in a related field.
Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.
Applicants must have authorization to work indefinitely in the US.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Skills

Claims handling
Supervision
Litigation file handling
Coverage evaluation
Settlement authority
Customer service
Technical guidance
Workflow management
Performance management
Coaching
Mentoring
Compliance
Risk management
Relationship building

Location

Texas - Home Teleworkers
Alabama - Home Teleworkers
Arizona - Home Teleworkers
Arkansas - Home Teleworkers
California - Home Teleworkers
Colorado - Home Teleworkers
Connecticut - Home Teleworkers
Delaware - Home Teleworker
District of Columbia - Home Teleworkers
Florida - Home Teleworkers
Georgia - Home Teleworkers
Idaho - Home Teleworkers
Illinois - Home Teleworkers
Indiana - Home Teleworkers
Iowa - Home Teleworkers
Kansas - Home Teleworker
Kentucky - Home Teleworkers
Maine Home Teleworkers
Maryland - Home Teleworkers
Massachusetts - Home Teleworkers
Michigan - Home Teleworkers
Minnesota - Home Teleworkers
Mississippi - Home Teleworker
Missouri - Home Teleworker
Montana - Home Teleworkers
Remote (United States, excluding Hawaii and Alaska)

Work Type

Remote
Home Teleworkers

Experience Level

Supervisor
5+ years of claims experience
7+ years of complex claims experience

Education Level

High School (HS)/GED
Bachelor's degree (BA/BS) in a related field
Associate in Claims (AIC)
Chartered Property Casualty Underwriter (CPCU)

Salary/Compensations

$110,700.00-$123,000.00 (National Average)
$110,700.00-$147,500.00 (Starting Pay Range Across All States)
$110,700.00 - $135,400.00 (Colorado Specific)
Up to 12% annual discretionary bonus

Benefits

Total compensation package
Annual bonus eligibility
401(k) with company match

About the Company

Mobilitas, created by CSAA Insurance Group, serves the unique needs of the modern mobility sector.
Specializes in tailored solutions for today’s evolving transportation landscape, helping partners manage risk, move quickly and deliver exceptional experiences.
Mission-driven organization proudly committed to empowering members, employees, and communities to thrive.
Believes in growth for everyone, with leaders and mentors partnering with employees to align interests, unlock development opportunities, and support long-term success.
Embraces a remote-first culture through its Flexible Workplace.
Fosters an inclusive and welcoming workplace where people feel valued and heard.
Takes bold action to build more resilient communities and reduce environmental impact.

Equal Opportunity

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.
Mobilitas is an equal opportunity employer.