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About the Role

The Delivery Lead – Operations Transformation is an outcome-oriented leader accountable for ensuring the Global Operations Transformation delivers measurable business results. This multi-year program modernizes underwriting operations capabilities, simplifies ways of working, embeds AI and automation, and delivers sustainable operational efficiencies globally. The role owns the integrated transformation outcome, including the benefits case, operating model change, and adoption.

Responsibilities

Partner directly with Operations leaders to translate the Operations Transformation strategy into an outcome-based roadmap with clear business objectives, priorities, and success measures.
Support Operations leaders with business priorities and decisions, process ownership, operational performance, and leading their teams through change.
Act as the integrator across businesses and functions, ensuring changes to process, people, controls, and technology are coordinated.
Work with stakeholders to prioritize, sequence, and make investment decisions, focusing effort where it creates the greatest operational and financial value.
Balance global standardization with distinct business needs, sequencing change to manage risk and accelerate value.
Build alignment among senior stakeholders on priorities and trade-offs, and ensure decisions are made, documented, and acted on.
Establish operational baselines and a clear benefits case covering productivity, capacity, cost, quality, and turnaround time.
Agree benefit targets and ownership with business owners, and maintain a benefits register linking initiatives to measurable results.
Track and evidence benefits realization, intervening early when value is at risk and ensuring benefits are reflected in business plans and budgets.
Oversee transformation investment in partnership with Finance, ensuring spend is directed toward the highest-value outcomes.
Lead the design and implementation of target operating model changes across process, organization, roles, controls, and ways of working.
Ensure AI and automation are embedded into how work is done, so that new capabilities improve operational performance.
Partner with business owners and change management teams on change impact, readiness, communication, training, and adoption.
Measure adoption and sustainment, and remove barriers until new ways of working are fully embedded.
Work with the Value Stream and Technology delivery organization to align technology, data, and AI delivery with transformation priorities and outcomes.
Partner with the Value Stream and Technology delivery organization on solution design, build, test, and release; backlog, sprint, and release management; engineering quality; technology delivery resources and vendors; and application and platform health.
Clearly articulate business outcomes, requirements, acceptance criteria, and value expectations, and ensure solutions include appropriate human oversight and controls.
Inform build vs. buy decisions by assessing options against business value, cost, time to value, scalability, and risk.
Prioritize AI and automation opportunities based on business value and readiness for adoption.
Serve as the business-facing point of accountability for transformation partners, partnering with Procurement on vendor selection and performance against outcomes.
Provide concise, outcome-focused reporting to leadership, centered on benefits, adoption, and key decisions.
Surface material risks, dependencies, and trade-offs early, and escalate to the appropriate decision-makers.
Partner with Risk, Compliance, Legal, and Internal Audit to ensure changes maintain effective operational controls.

Requirements

Bachelor's degree required.
10+ years of experience leading business transformation, operational change, or benefits-driven programs, with substantial experience in insurance or reinsurance.
Knowledge of insurance operations, ideally including underwriting operations, policy administration, and the operating realities of specialty insurance and reinsurance businesses.
Proven track record delivering measurable business outcomes and benefits from complex, cross-functional transformations spanning operating model, process, and technology change.
Strong commercial and financial acumen, including building and tracking benefits cases and linking investment to operational and financial results.
Demonstrated ability to influence and align senior business leaders, including working directly with Operations and business heads across multiple regions and regulatory environments.
Experience embedding process improvement, automation, data, or AI-enabled solutions into operations, including the related control and change implications.
Experience working effectively with technology and delivery organizations while maintaining clear role boundaries.
Excellent executive communication skills, with the ability to frame complex trade-offs clearly and concisely.

Skills

Outcome orientation
Insurance and commercial judgment
Senior stakeholder influence
Operating model and change leadership
Ownership and accountability
AI and digital acumen
Clear communication

Location

Remote
Hybrid

Work Type

Full-time
Hybrid

Experience Level

10+ years

Education Level

Bachelor's degree

Salary/Compensations

$80,000 - $100,000
$100,000 - $135,000 CAD

Benefits

Competitive target incentive compensation
Medical plans for you and your family
Health and wellness programs
Retirement plans
Tuition reimbursement
Paid vacation

About the Company

AXIS Capital is a trusted global provider of specialty lines insurance and reinsurance.
We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.
We proudly maintain an entrepreneurial, disciplined and ethical corporate culture.
As a member of AXIS, you join a team that is among the best in the industry.
At AXIS, we believe that we are only as strong as our people.
We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves.
This means that we bring our whole selves to work.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.