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About the Role
Manage a portfolio of complex Comcare workers compensation claims end-to-end as a trusted technical specialist. Join a small, highly experienced team that treats you as a professional and trusts you to own your portfolio. Help protect the Bank’s federal self-insurance licence while delivering safe, durable return-to-work outcomes.
Responsibilities
- Manage a small portfolio of complex claims end-to-end, from commencement through determination and, where relevant, dispute and legal processes.
- Make all relevant determinations on claims in accordance with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to maintain the correct or preferable decision.
- Devise, implement and regularly review strategic plans and effective rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
- Exercise delegations across both claims and rehabilitation matters, including approving payments within delegated authority.
- Provide technical advice and guidance to Case Managers on complex matters.
- Work collaboratively with the team on claim strategy, technical issues and problem-solving.
- Support quality assurance and auditing activities.
- Communicate confidently with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.
Requirements
- Bring extensive workers compensation case management experience.
- Ideally, offer significant Comcare and SRC Act 1988 experience and a strong understanding of the scheme.
- Have a demonstrated ability to manage complex and disputed claims.
- Apply strong technical judgement and provide practical advice to other experienced Case Managers.
- Communicate clearly and confidently, both in writing and verbally.
- Engage comfortably with stakeholders at all levels, including management and legal teams.
- Take a collaborative and supportive approach, where team fit matters as much as technical expertise.
Skills
- Workers compensation case management
- Comcare
- SRC Act 1988
- Technical judgement
- Communication (written and verbal)
- Stakeholder engagement
- Collaboration
- Problem-solving
Experience Level
- Senior
About the Company
- At CommBank, the health and safety of our people is essential to our long-term success. Our Workers Compensation team case manages claims and associated return-to-work support within the Bank’s early intervention framework, while administering the requirements of our federal self-insurance licence (Comcare).
Equal Opportunity
- At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696
- If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
- We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.