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About the Role
This is a professional sales role with real earning potential where you will contribute to Nordstrom's long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back.
Responsibilities
- Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
- Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
- Offer honest, confident style and fit feedback that earns trust and drives loyalty.
- Set and achieve personal sales goals, and stay accountable to results.
- Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count.
- Stay current on product knowledge and trends to serve as a trusted style resource.
- Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive.
- Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods.
- Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal).
Requirements
- A genuine passion for fashion, styling, and customer experience.
- A self-motivated, goal-oriented approach with a track record of hitting targets.
- Strong communication and relationship-building skills with a wide range of customers.
- A team-first mindset, looking for ways to help your teammates and department succeed.
- Comfort with technology and digital selling tools.
- The ability to prioritize and stay organized in a fast-paced, high-volume environment.
- Flexibility to work varied hours based on business needs.
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling.
- Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
Skills
- Fashion
- Styling
- Customer Experience
- Sales
- Relationship Building
- Communication
- Technology
- Digital Selling Tools
- Organization
- Prioritization
Work Type
- Full-time
- Part-time
Salary/Compensations
- $13.70 - $13.70 Hourly
- Commission varies based on merchandise sold (3% to 14.5%)
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- Holidays
About the Company
- At Nordstrom, our customers build our brand, but it is driven by our people.
- Nordstrom is proud to offer a variety of benefits to support employees and their families.
Equal Opportunity
- For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
- For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
- Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
- Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.