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About the Role
As an E-Commerce Performance Specialist, you will analyze candidate behavior, marketplace performance, and consumer trends to uncover insights that support growth and improve marketplace health. You will work at the intersection of Product, Marketing, Commercial, Pricing, and Analytics, reporting to the Head of Market Performance. This role offers an opportunity to combine analytical thinking with commercial understanding to make a measurable impact in a fast-moving digital business.
Responsibilities
- Monitor key marketplace KPIs across candidate engagement, application activity, traffic, conversion, and customer outcomes.
- Analyze candidate behavior using marketplace and consumer data to identify patterns, trends, and opportunities for improvement.
- Translate data into clear recommendations for marketplace optimization and sustainable growth.
- Build regular reports and dashboards to provide visibility into marketplace performance and key trends.
- Collaborate with Product, Marketing, Commercial, Pricing, and Analytics teams to understand marketplace dynamics.
- Contribute insights to improve candidate acquisition, engagement, and retention.
- Monitor external trends, competitor activity, and consumer behavior to identify new opportunities.
- Help stakeholders understand performance drivers and measure the impact of improvement initiatives.
Requirements
- Experience in B2C environments such as Ecommerce, Consumer Technology, Digital Subscriptions, Online Platforms, or Marketplaces.
- Strong analytical skills with the ability to interpret complex datasets and uncover business insights.
- Experience analyzing customer, candidate, or user engagement data.
- Familiarity with performance metrics like traffic, conversion, acquisition, retention, engagement, or marketplace health.
- Commercial mindset to connect data insights with commercial outcomes and growth opportunities.
- Experience working effectively with cross-functional teams and business stakeholders.
- Proactive approach to identifying opportunities and solving business challenges.
Skills
- Marketplace Expertise
- Growth & Optimisation Exposure
- Customer Lifecycle Knowledge
- Advanced Analytics Tools
- Marketplace Economics Understanding
Location
- Hybrid
Work Type
- Hybrid working model (3 days working from the office)
Experience Level
- Individual contributor
Benefits
- 29 days holiday allowance + bank holidays
- Private medical and dental healthcare
- Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Cycle to work scheme
- Volunteering days
- Dog-friendly office on Mondays and Fridays
About the Company
- Totaljobs is a leading online job board in the UK connecting job seekers with employment opportunities and facilitating millions of job placements.
- Proudly part of The Stepstone Group, a global expert in job-tech platforms, leveraging cutting-edge technology, data, and industry expertise.
Equal Opportunity
- Equal opportunities are important. Diversity and inclusion are critical to success. Applications are encouraged from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
- Recognised for DEI and sustainability progress through work with national and international bodies.
- Armed Forces Covenant: Silver Award, Employer Recognition Scheme
- EcoVadis: Bronze Award
- Fertility Friendly Employer, accredited by Fertility Matters at Work
- RIDI (Recruitment Industry Disability) Awards: Inclusive Technology Award 2024
- Stonewall: Gold Award
- Stonewall: Top 100 Workplace Equality Index (85)