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About the Role

The Field Technician II is responsible for the installation, decommissioning, and troubleshooting of network equipment and circuits, including fiber, transport equipment, and critical infrastructure. This role requires experience with circuit provisioning, maintenance, testing, and telecommunication equipment installation, as well as responsibility for the outside plant network.

Responsibilities

Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and restore the network.
Proactively identifies potential problem areas to ensure network and company integrity.
Assists other personnel to complete activities when needed.
Performs installation, change, decommissioning, and testing of Next Generation technologies (Edge Compute, Wavelength services, Fiber Optic Transport, Ethernet, SONET, IP network layers).
Installs and tests network and customer equipment (CPE), including delivery of all end-user services.
Performs AC Power (on limited basis) and DC power installs (including tertiary and BDCBB).
Manages large Netbuilds (PM Duties).
Utilizes industry-standard software and hardware to accurately locate, mark, and protect underground outside plant facilities.
Manages asset management processes and replenishment of on-site/truck materials.
Coordinates shipping and receiving of company and customer materials.
Maintains tools, test sets, and all network equipment.
Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment (HVAC, high-voltage electrical systems, DC power plants).
Is proficient in all systems and applications required for the job function.
Updates/reports inventory records changes, completes transactional updates within systems, enters appropriate time logs, and responds to requests for information/escalations.
Regularly provides status updates and reports problem situations related to assignments to management.

Requirements

2+ years of experience in Installation, Test, and Turn-up of Telecommunication equipment (SONET, DCS, DWDM, Routers, Switches).
Strong technical and mechanical background with experience on latest generation transport gear and critical infrastructure (HVAC, high-voltage electrical systems, DC Power Plants).
Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
High degree of experience and/or knowledge in at least two of the following disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing).
Requires technical evaluation and fundamental judgment.
Must maintain site security and cleanliness.
Must have PC skills and be well versed in Microsoft Windows and Office applications.
Ability to quickly learn corporate databases.
On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required.
A valid driver’s license and satisfactory driving record are required.
Attention to detail with good organizational capabilities.
Ability to prioritize with good time management skills.
Ability to sit, climb, balance, stoop, kneel, crouch, and crawl.
Ability to lift 50 pounds.
Ability to work in all weather conditions.
Must be eligible for a security clearance TS/ SCI w/ Poly.
Must be flexible with on-call hours and multiple shifts as needed.
Must be eligible for a security clearance TS/ SCI w/ Poly.
Must be flexible with on-call hours and multiple shifts as needed.

Skills

SONET
DCS
DWDM
Routers
Switches
Transport gear
HVAC systems
High-voltage electrical systems
DC Power Plants
Fiber optic cable locating
OTDR
Mass Fusion Splicing
Transmission (DS1/DS3/SONET)
Switching (circuit-switching/SS7)
TCP/IP (routers/higher-layer protocols)
Outside Plant
Microsoft Windows
Microsoft Office

Location

Work Type

Onsite

Experience Level

Field Technician II

Education Level

High School diploma or GED

Salary/Compensations

$54,698 - $72,930

Benefits

Health benefits
Life benefits
Voluntary Lifestyle benefits
Other perks that enhance physical, mental, emotional and financial wellbeing
Bonus structure (short-term incentives, long-term incentives and/or sales compensation)

About the Company

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through its expansive fiber network and connected ecosystem.
Lumen enables secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for customers, partners, and the industry.
The work is challenging, expectations are clear, and trust is built into how we operate.
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization.
Clear expectations are set and people are trusted to meet them.
With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
The Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

Equal Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.