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About the Role
Provide immediate and customer-focused assistance to policyholders reporting insurance claims. Document initial loss details and activities to ensure timely and service-oriented call disposition. Determine if immediate adjuster attention is required and coordinate with vendors.
Responsibilities
- Review call reports for proper termination and forward accurate, complete reports.
- Provide personalized customer service.
- Arrange for the dispatch of adjusters or vendor partners.
- Field and answer branch inquiries and administer to the appropriate area.
- Maintain a database of service lapses for root cause analysis, report trends, and make recommendations.
- Review claim information to determine proper next steps for processing against client guidelines/service agreements.
Requirements
- High Speed Internet with minimum 50 mbps download and upload speeds.
- Must be fully bilingual in French and English.
- Post-secondary education.
- Minimum of 1 year of customer service or administrative experience.
- Knowledge of the insurance/service industry or related experience preferred.
- Strong computer and telephone skills with an aptitude/ability to learn.
- Effective communication skills both written and verbal in English and French.
- Attention to detail.
- Strong communication skills.
- Team player with a strong commitment to quality and customer service.
- Excellent time management and organizational skills.
- Pleasant and friendly mannerism.
- Ability to treat people with respect, instill trust, and uphold organizational values.
- Sound judgment; ability to manage difficult customer situations, respond promptly to customer needs, solicit feedback, and respond to requests for service/assistance.
- Ability to adapt to change and meet evolving demands.
- Dependability; ability to follow instructions, take responsibility, and keep commitments.
Skills
- Customer service
- Administrative experience
- Insurance/service industry knowledge
- Computer skills
- Telephone skills
- Written communication
- Verbal communication
- French language proficiency
- English language proficiency
- Attention to detail
- Teamwork
- Time management
- Organizational skills
- Adaptability
Location
- Remote (Canada)
Work Type
- Remote
- Full-time
Experience Level
- Minimum 1 year experience
Education Level
- Post-secondary education
Salary/Compensations
- $35,200.00 - $48,900.00 annually
Benefits
- Work-Life Balance
- Hybrid/Remote Work Opportunities
- E-flex Benefits Program
- Wellness Initiatives
- Registered Retirement Savings Plan (RRSP) with 2% Match
- Training
- Career Development
- Employee Recognition Programs
- Employee Referral Bonuses
About the Company
- ClaimsPro LP
Equal Opportunity
- We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.