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About the Role
Spring's Financial Counselors assist patients with treatment estimates and collaborate with external parties to ensure their financial coverage. This role involves explaining financial information, determining insurance coverage, and educating patients on their financial options.
Responsibilities
- Furnish patients and healthcare providers with estimates related to upcoming treatment
- Collect estimated liabilities from patients and apply payments to patient accounts
- Acquire knowledge of patient’s insurance coverage and benefit limits and communicate it to the patients to make them aware of their financial responsibilities
- Communicate to internal staff in a clear and concise manner the financial status of the patient by analyzing and reviewing the patient’s accounts receivables and trying to resolve any issues related to it
- Initiate prior authorization requests per insurance carrier requirements
- Ensure reimbursement is obtained for medical services provided for non-insured and under-insurance patients
- Identify and work to minimize potential financial risk of patient accounts through working daily time of service reports
- Act as a resource representative when questions arise regarding registration errors, proper insurance documentation and accounting correction
Requirements
- 2 + years of experience in fertility or healthcare
- Proficiency in MS Office required
- Experience with electronic medical records
- Flexible availability which may include working some weekends and holidays
Skills
- Proficient knowledge of medical terminology and billing practices
- Exceptional communication and organizational skills
- Ability to simplify complex concepts to patients
Location
- Onsite
Work Type
- Full-time
- Exempt
- Onsite
Education Level
- Bachelor’s degree
Salary/Compensations
- $67,000 - $72,000 annually
Benefits
- Competitive medical, dental, and vision plans
- Paid time off to recharge and enjoy personal time
- Access to BetterHelp therapy sessions for mental and emotional wellness
- Commuter benefits and discounted rates on home, auto, and pet insurance
- 401(k) with up to a 4% company match
- Comprehensive fertility and parental leave benefits
- Career development opportunities in a fast-growing organization
- Employer-paid life and disability insurance
About the Company
- We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers.
- Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation.
- We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique.
- Our mission is to partner with patients to help them achieve their goals, whatever those may be.
- We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.
- We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact.
- As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do.
- We are growing rapidly and are deeply committed to the professional and personal development of our team.
- Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.
- We are scientists. We are humanists. We are passionate about fertility.
Equal Opportunity
- At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion.
- Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization.
- We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all.
- We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field.
- We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
- Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations.
- If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.