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About the Role
Top of the Rock at Rockefeller Center is seeking outgoing, high-energy, and service-driven Tour Guides to support peak season operations. This seasonal role offers valuable experience within a premier NYC destination, with potential for future opportunities.
Responsibilities
- Greet, guide, and register visitors with warmth and professionalism
- Lead groups of 10–25 guests safely and confidently
- Share accurate, engaging stories about the Observation Deck, Rockefeller Center, and NYC
- Field guest questions and provide thoughtful, enthusiastic answers
- Continually learn and deepen your knowledge of the site and surrounding history
- Operate wireless tour equipment and adapt to indoor/outdoor conditions
Requirements
- Outgoing, enthusiastic, and service-driven personality
- Strong communication skills in English
- Portuguese and Spanish required
- Passion for history, art, architecture, or NYC landmarks preferred
- Punctual, reliable, and comfortable leading groups
- Ability to work flexible shifts, including mornings, evenings, weekends, and holidays
- Team player with a positive, professional attitude
- Walking and standing for the majority of the shift
- Flexibility to work indoor/outdoor tours and changing weather conditions
- Ability to adapt to variable schedules and physical activity throughout the day
Skills
- Communication skills
- Storytelling
- Guest service
- Tour guiding
- Wireless tour equipment operation
Location
- New York City
Work Type
- Temporary
- Seasonal
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $20—$21 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked)
- Bonuses for employee and client referrals
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.