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About the Role
Top of the Rock at Rockefeller Center is seeking professional, customer-focused Hosts to support peak season operations. As a Host, you will be the first impression and lasting memory of each visit, setting the tone, guiding the guest journey, and ensuring every interaction reflects the elevated standards of this iconic destination. This seasonal opportunity provides valuable experience within a premier NYC attraction.
Responsibilities
- Meet, greet, and interact with guests in a professional, friendly, and welcoming manner
- Provide directions throughout the attraction to maintain smooth guest flow
- Share safety information and helpful insights about Top of the Rock, Rockefeller Center, and NYC
- Admit ticket holders using wireless admission terminals
- Load guests into elevators and manage traffic flow at high-visibility areas
- Identify and resolve guest flow challenges in partnership with leadership
- Actively listen and respond thoughtfully to guest inquiries
Requirements
- Outgoing, enthusiastic personality with a genuine passion for guest service
- Consistent professionalism and polished demeanor
- A “can-do” attitude and solution-oriented mindset
- Strong communication skills in English (verbal and written)
- Team player mentality with a positive attitude
- Comfort working in changing climate conditions and high-altitude floors
- Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons
- Walking and standing for a significant portion of the shift
- Ability to work throughout all areas of the attraction, including elevated floors
Skills
- Guest service
- Communication
- Professionalism
- Teamwork
Location
- New York City
Work Type
- Seasonal
- Temporary
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $18—$18 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (pro-rated for part-time/temporary)
- Bonuses for employee and client referrals
- Medical, Dental, Vision
- HCFSA, DCFSA, HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity
- Legal Program, Identify Theft Protection
- Pet Discounts, Pet Insurance
- Group Home and Auto Insurance
- EAP, Short Term Disability, Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.