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Tailor your resume to this Winter Plaza Ticket Sales Associate (Top of the Rock - Rockefeller Center) role.

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Tailor your resume to this Winter Plaza Ticket Sales Associate (Top of the Rock - Rockefeller Center) role.

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About the Role

Top of the Rock at Rockefeller Center is seeking confident, customer-focused Ticket Sales Associates to support peak season operations. This role involves welcoming guests, providing recommendations, promoting seasonal experiences, and assisting with ticket and tour sales in a dynamic outdoor environment. This seasonal opportunity offers hands-on experience within a premier NYC destination.

Responsibilities

• Welcome and engage guests.
• Promote seasonal products, experiences, promotions, and special offers.
• Provide information about attractions, observation deck experiences, landmarks, and points of interest.
• Assist with ticket purchases, tour reservations, and transaction questions.
• Address guest concerns professionally.
• Communicate information clearly to individuals and large groups.
• Monitor guest safety and report concerns to management.
• Support special events, activations, and peak-period operations.
• Follow company policies, procedures, and appearance standards.
• Work independently and support team objectives.

Requirements

• High School Diploma or equivalent.
• 1–2 years of customer service, hospitality, tourism, retail, sales, or guest experience experience preferred.
• Attraction, observation deck, entertainment, or hospitality destination experience preferred.
• Strong communication, organization, and problem-solving skills.
• Confident and comfortable approaching guests.
• Basic computer skills and ability to learn ticketing/POS systems.
• Ability to work weekends, evenings, holidays, and assigned shifts.
• Work outdoors in cold, wind, rain, snow, and other seasonal conditions.
• Stand and walk for extended periods.
• Bend, kneel, reach, and move throughout the work area.
• Lift, carry, push, or move materials up to 30 lbs using proper equipment or wheeled carts.
• Operate computers, tablets, ticketing systems, and/or cash registers.
• Project your voice effectively in crowded environments.

Skills

• Multilingual skills are a plus.

Location

• New York City

Work Type

• Seasonal
• Temporary
• Part-time

Experience Level

• 1-2 years preferred

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $18—$18 USD

Benefits

• Career Growth opportunities
• Learning & Development programs
• Talent recognition programs
• Paid Time Off (pro-rated for part-time/temporary)
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• SPS clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.