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About the Role

Top of the Rock at Rockefeller Center is seeking engaging, customer-focused Retail Associates to support peak season operations. This role enhances the guest journey by assisting with merchandise, maintaining displays, and ensuring seamless transactions, transforming each visit into a lasting memory. This seasonal opportunity provides valuable retail experience within a premier NYC destination.

Responsibilities

Assist guests with merchandise selection and complete transactions accurately
Support sales goals and KPIs by engaging guests and taking ownership of performance
Maintain attractive signage, displays, and seasonal merchandising
Restock and organize inventory, ensuring a clean, professional sales floor
Operate POS systems and troubleshoot minor issues
Support inventory control and loss prevention initiatives
Assist with special projects and additional duties as needed
Work independently and collaboratively to deliver a top-tier guest experience

Requirements

Friendly, approachable, and customer-service driven
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment
Effective communication and teamwork skills
Prior retail or merchandising experience preferred
High School Diploma or equivalent
1–2 years of retail or customer-facing experience preferred
Basic computer proficiency or ability to quickly learn POS systems
Professional appearance and adherence to company standards
Flexibility to work varied shifts, including weekends, holidays, and overtime during peak seasons

Skills

Customer Service
Merchandising
Sales
Inventory Management
POS Systems Operation
Communication
Teamwork
Attention to Detail
Multitasking

Location

New York City

Work Type

Seasonal
Temporary
Part-time

Experience Level

1-2 years preferred

Education Level

High School Diploma or equivalent

Salary/Compensations

$18—$18 USD

Benefits

Paid Time Off (pro-rated for part-time/temporary)
Bonuses for employee and client referrals
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking Pre-Tax Plans
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts

About the Company

SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
SPS helps clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
SPS's clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

SPS embraces the uniqueness of its employees and is committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.