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About the Role
Coordinates all arrangements and details for clients' functions. Effectively manages workflow within and between hotel departments to ensure clear communications and seamless execution of event details.
Responsibilities
- Answer phones in sales office
- Work with clients on all aspects of their event
- Be proficient in FOSSE, Sales Force & diagraming programs
- Generate fully detailed Event Orders
- Distribution of Daily Events report for next day’s functions
- Distribution of Weekly functions listings, including dates/# of guests/parking arrangements & timing
- Confirmation of payment methods for all events in ‘the book’
- Review of banquet checks daily
- Conference Planning for DOSM BEO’s and Diagrams
- Input Rooming lists
- Handle all client questions from post-signature
- Cutoff date & Room Pick up audit, daily/weekly
- Manage Group Resume packet, weekly
- Review and approval of A/V bills
- Processing Rewarding Events Marriott Reward points, for DOSM and SM’s
- Attend weekly BEO meetings
- Review Final bills ensuring billing accuracy before being sent to the client
Requirements
- Five plus years of guest service/hospitality experience
- Supervisory experience strongly preferred
- Broad understanding of the tourism industry and the day-to-day operations of a hotel/resort
- Speaking, listening, and moving about, usually while standing up for a significant portion of the workday.
Skills
- FOSSE
- Sales Force
- Diagraming programs
Location
- Saratoga, NY
Work Type
- Salary
Experience Level
- Five plus years of guest service/hospitality experience
- Supervisory experience strongly preferred
Salary/Compensations
- $68,000.00 - $68,000.00 Salary/year
About the Company
- Hospitality - Hotel, Catering & Events Manager