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About the Role
Lead with Hospitality, Own your Business, Develop & Inspire your Team, and Be a Connector in the Community. This role involves serving as the host of the store, driving performance, fostering team development, and building local community relationships.
Responsibilities
- Greet guests warmly, listen deeply, and help them design spaces they love.
- Set the tone for an elevated yet comfortable experience rooted in genuine care and welcoming service.
- Foster a culture of “unreasonable hospitality” where every interaction feels personal and memorable.
- Create elevated experiences for customers through in-store, in-home, and virtual design consultations.
- Treat the store as your own small business, making decisions that drive performance, community connection, and customer love.
- Achieve and exceed sales and profitability goals while managing all aspects of daily operations.
- Analyze selling reports, manage controllable expenses, and ensure operational excellence.
- Maintain impeccable visual and merchandising standards.
- Hire, train, and mentor a team of passionate Brand Ambassadors.
- Be a role model by being an active presence on the sales floor, helping the team master service and selling.
- Meet monthly with each Brand Ambassador to celebrate wins, develop strengths, and review productivity.
- Coach and provide suggestions for improvement, addressing performance issues when necessary.
- Be an expert in all Boll & Branch products and service standards, inspiring and training the team.
- Build relationships with local interior designers, real estate developers, boutique hotels, and universities.
- Partner with Nordstrom and Bloomingdale’s teams to strengthen relationships and build brand awareness.
- Create thoughtful local outreach initiatives, events, and design partnerships.
- Curate lists of local community highlights for customers.
- Drive community outreach initiatives through local businesses and the Designer Outreach program.
Requirements
- 3+ years of experience in a retail leadership position (ideally in luxury, design, home, lifestyle categories).
- A natural host with a positive and enthusiastic personality.
- Entrepreneurial at heart with a shopkeeper mindset.
- Equally comfortable analyzing business metrics and curating customer-first experiences.
- A hands-on coach who leads by example and develops others.
- Strong communicator and trainer.
- A natural connector skilled in consultative selling.
- Full understanding of specialty retail, including business development, human resources, visual merchandising, and store operations.
- Knowledge of basic retail math and cash management techniques.
- Resourceful with strong critical thinking and problem-solving skills.
- Ability to travel to the corporate office and other store locations when needed.
- Proficient with standard office and retail environment equipment (phones, POS, alarm systems etc).
- Intermediate knowledge of Google Suite (including Google Drive, Meet, Docs, Slides, Sheets), as well as Word and Excel.
- Able to stand for long periods of time, reach overhead, lift up to 50 lbs., and climb a ladder/step stool.
- Must be able to complete all physical requirements of the job with or without a reasonable accommodation.
Skills
- Hospitality
- Customer Service
- Sales
- Operations Management
- Team Leadership
- Mentorship
- Coaching
- Community Outreach
- Visual Merchandising
- Consultative Selling
- Business Analysis
- Google Suite
- Microsoft Office
Location
- Summit, NJ
- New York, NY
- New Providence, NJ
Work Type
- Onsite
- Full-time
Experience Level
- 3+ years of retail leadership experience
Salary/Compensations
- $80,000 to $95,000
Benefits
- Medical, Dental, Vision, and Life/AD&D insurance
- Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
- Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
- Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount
- Eligible for annual bonus program
About the Company
- Boll & Branch challenges conventional standards in the textile industry by prioritizing thread quality over thread count.
- Invests exclusively in 100% organic raw materials and is the first bedding company to be Fair Trade Certified.
- Committed to the highest quality threads, 100% organic cotton, being free from toxins, 100% traceability, and fair and ethical treatment for all.
- Has over 250 employees, headquartered in Summit, NJ, with a second office in New York, NY and a Photo Studio in New Providence, NJ.
- Raised $100M from L Catterton to propel growth.
- Expanding retail and wholesale footprint, with a direct-to-consumer online model, retail stores, and partnerships with Bloomingdales and Nordstrom.
Equal Opportunity
- Boll & Branch LLC is an equal opportunity employer.
- Considers any combination of knowledge, skills, education, and experience that meets the minimum requirements.
- Encourages candidates to think broadly about their background and skill set.