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About the Role

Imperial Cleaning is seeking a dedicated individual to serve as the primary point-of-contact for selected clients, ensuring seamless support from beginning to end. This role involves close collaboration with Field Managers, providing operations support across departments, and managing client needs with a focus on customer satisfaction and service excellence.

Responsibilities

Serve as the primary point-of-contact supporting selected clients from beginning to end.
Work closely with Field Managers daily on requests and/or issues.
Provide operations support to all departments within the organization.
Schedule project crews for services, training, and deliveries.
Coordinate estimates and provide pricing to clients.
Create and close work orders for Regional spreadsheets and Project Crew schedules.
Resolve customer service or billing complaints.
Provide daily customer calls and follow-ups on complaints.
Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
Process supply orders, enter and close supply orders into the system, and manage supply distribution to assigned clients.
Update client systems to ensure tracking and billing of all services performed.
Refer unresolved customer grievances to designated departments for investigation.
Complete contract forms, prepare change of address records, or issue service discontinuance orders.
Identify and recommend improvements in processes or service methods and procedures.
Manage project budgets and review/correct variances weekly.
Collect, update, and provide required reports to clients.
Provide reporting to assigned Account Manager and Management.
Perform other tasks as assigned by management.

Requirements

2-year degree required; 4-year degree is a plus.
Bilingual (English-Spanish) is a must.
Detail-oriented with strong communication skills (email, phone).
Results-oriented with the ability to resolve challenges and emergencies promptly.
Multi-task-oriented with the ability to handle multiple projects simultaneously.
Customer-focused with a can-do approach to problem-solving.
Basic knowledge of computer and software applications.
Applicants must be 18 years of age or older.

Skills

Communication skills
Problem-solving
Customer service
Time management
Computer applications

Location

151 Dixon Ave, Amityville

Work Type

Full-time

Experience Level

Entry Level

Education Level

Associate's Degree
Bachelor's Degree

Benefits

Competitive compensation packages
Variety of benefits
Safe, respectful, and professional working environment

About the Company

Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services for over 25 years.
Serves Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more.
Over 1,000 employees strong with consistent double-digit sales growth.
Encourages input and creativity from employees at every level.
Offers a great family culture where people are the greatest asset.
Located in an upscale, professional building near the train station and town.

Equal Opportunity

Imperial Cleaning is an equal opportunity employer.