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About the Role
As an Operations Supervisor, you'll enjoy a flexible schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences every day. Join a company that dominates the products in their category and takes care of them with one of the highest customer service scores in retail!
Responsibilities
- Assist in building and retaining a high performing team.
- Create a consistent environment of world class customer service.
- Exceed sales plan.
- Act as a mentor, leader, and coach.
- Build a climate of high performance and five-star customer service by maximizing the performance and productivity of a team.
- Lead and model a customer first culture across all roles.
- Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes.
- Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget.
- Accurately monitor and acknowledge timesheets for all roles that clock in and out for all scheduled shifts, breaks and meals.
- Assist in leading the store to achieve Total Monthly Income (TMI) Goals consistently by executing foundational excellence and performance-based leadership.
- Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensures first quality standards for all merchandise.
- Communicate daily sales goals to all team members and drives action through Chat Ins/Chat Outs.
- Observe individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
- Assist in building a strong bench and talent pipeline, ensuring the store is always staffed, to achieve all staffing goals and fills open positions within 30 days.
- Perform other duties as assigned.
Requirements
- High School Diploma or degree.
- Two-four years prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Must be able to stand, walk, and sit for extended periods of time.
- Must be able to reach for tools and objects with hands and arms.
- Must be able to climb stairs.
- Must be able to stoop, kneel, crouch, or crawl.
- Must be able to talk to and hear guests.
- Must occasionally lift up to 25 pounds.
- Must be able to see up close and at a distance, as well as use peripheral vision and depth perception.
- Must be able to look at, read, and use a computer and all other electronic devices for long periods of time.
- Candidates must not use real-time generative AI tools to compose or feed their answers during any live interview (virtual or in-person).
Skills
- Leadership
- Customer service
- Relationship building
- Coaching
- Training
- Sales
- Inventory management
- Communication
Work Type
- Flexible schedule
Experience Level
- Management experience
Education Level
- High School Diploma or degree
Salary/Compensations
- The standard base pay range for this role is posted at a minimum and maximum rate.
- The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.
- This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations.
- At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, but instead closer to the midpoint of the posted range, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Benefits
- Generous Dream Maker Discount
- Referral Incentive Program
About the Company
- From Aisle to Algorithm and for All Life’s Moments, at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit.
- David’s Bridal is committed to embracing the ideas of Diversity, Equity, and Inclusion.
- It is our goal to build a workforce that is as representative as the customers we serve.
- We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
Equal Opportunity
- David’s Bridal encourages applications from all qualified candidates.
- David’s Bridal has a great record of accommodating persons with disabilities.
- Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies.