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About the Role

The Territory Training & Sales Manager (TTSM) is a customer-centric, social individual who enjoys interacting with and helping Seniors. This role involves conducting company installs in customer homes (90%) and generating referrals and building relationships within the community. The TTSM will install and train customers on ClearCaptions equipment and services, enrich lives, and create leads through referrals and partnerships.

Responsibilities

Conduct company installs from leads in customer homes.
Generate referrals and build relationships within the community.
Install ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.
Educate customers on how to use the phone and its features.
Establish relationships with retirement communities and groups in your local market.
Create, attend and educate consumers in Senior Events and other events.
Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.
Maintain adequate inventory of equipment and supplies in order to service customers.
Create lead-generation activities and generate referrals.
Adapt to new responsibilities and opportunities as necessary.
Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
Be actively involved local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community.
Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

Requirements

High school diploma or equivalent.
Outside sales experience, Business to Business and/or Business to Consumer.
Sales experience or other work with seniors preferred.
Experience working in the hearing health field beneficial.
Have a valid driver’s license and a personal automobile.
Ability to travel extensively by car in the assigned region and by air on occasion.
Work from a local home office equipped with high-speed Internet.
Proficient computer skills and basic use of the internet.
Comfortable working with seniors and disabled persons.
Willing and available to work flexible hours including weekends.
Excellent people and relationship building skills.
Excellent verbal and written communication skills, presentation, and problem-solving skills.
Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).
Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.
Employees may experience the following physical demands for extended periods of time: Sitting, standing and walking (95-100%), Keyboarding (70-90%), Viewing computer monitor, tablet and cell phone requiring close vision (70-90%).
May lift or move boxes (up to 10 pounds).
Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Skills

Customer-centric
Social interaction
Helping Seniors
Relationship building
Communication
Problem-solving
Organizational skills
Time management
Collaboration
Discretion
MS Office proficiency
Virtual team communication tools

Location

Remote/Work from Home

Work Type

Full-time
Remote
Work from Home

Experience Level

Outside sales experience
Sales experience or other work with seniors preferred
Experience working in the hearing health field beneficial

Education Level

High school diploma or equivalent

Salary/Compensations

$75k-$80k with uncapped upside
$45k base salary

Benefits

$485 monthly auto allowance
Company phone and iPad
Monthly internet reimbursement
Annual work-from-home reimbursement
401k match
Annual fitness reimbursement
Tuition and professional development reimbursement
Growth opportunities
Comprehensive benefits package

About the Company

ClearCaptions was founded in 2011 to serve the hard-of-hearing, enabling them to communicate again via telephone.
The company's purpose is to improve the lives of customers by enabling communication, providing high levels of service and products.
ClearCaptions aims to change lives by re-enabling social connections and independence through telephone services and future offerings.
It is a technology service company utilizing automatic speech recognition, human captioning, product development, and customer center marketing, sales, and service.
ClearCaptions delivers easy-to-use products to a mostly senior customer base.
As an FCC-certified telephone captioning provider, ClearCaptions adheres to the highest industry standards for privacy, security, and professionalism.

Equal Opportunity

ClearCaptions is an equal opportunity employer committed to inclusion and diversity.
All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.