Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Senior Experience Design Lead role.
Rezi rewrites your resume against Salesforce's job description. Free.
Tailor your resume to this Senior Experience Design Lead role.
Rezi rewrites your resume against Salesforce's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Experience Design Lead posting at Salesforce — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Experience Design Lead posting at Salesforce — free, in seconds.
About the Role
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform. Salesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale. We partner with our technical and solution competencies, to support our Financial Services, Health and Life Sciences verticals, and help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences.
Responsibilities
- Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
- Leverage Design-Thinking methods and participate and contribute to new methods and offerings
- Create compelling stories and communicate design concepts that articulate business value to diverse audiences
- Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
- Lead digital strategies and visions and ensure these are communicated effectively
- Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution
- Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
- Provide mentorship and guidance to other designers within the Experience Design group
- Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions
- Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
- Manage changes in project scope, identify potential issues, and pivot when necessary
- Collaborate with internal team members to structure project work, plan and execute client proposals
- Identify new business opportunities and be able to connect appropriate people to support
- Lead and drive key experience design activities throughout a project’s lifecycle including research, workshops, and conducting interviews and synthesizing
- Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams
- Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project
- Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members
- Manage and maintain team motivation and morale
- Identify and resolve or escalate issues and conflicts within the project team
- Engage and partner with external clients and other partners when required
- Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.
Requirements
- At least 10-12 years of experience in experience design, interaction design, or related fields
- Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
- Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work
- Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
- Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
- Proven ability to lead multidisciplinary teams to create impactful customer solutions.
- Proven track record of building client relationships and being client facing
- Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
- Proficient in relevant software packages (Figma, Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io), etc.)
- Well-versed in technology and software development as it relates to design
- Proactive, self-sufficient and professional, with strong organizational, time management and communication skills
- Passionate and enthusiastic about delivering design and user experience excellence
- Excellent communication skills both verbal and written
- Experience with Salesforce, Microsoft Dynamics, Oracle, SAP or other enterprise software
- Experience working across a variety of industries, including B2B and B2C
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Willingness to travel up to 50% of the time
Skills
- AI tools
- Generative AI
- Automation platforms
- Visual design
- Prototyping
- Research
- Synthesis
- Figma
- Adobe Creative Suite
- Sketch
- UX-related software
- Prototyping software (InVision, Flinto, Marvel, Proto.io)
- Salesforce
- Microsoft Dynamics
- Oracle
- SAP
- Enterprise software
Location
- California
- New York
- Boston
- Chicago
- Seattle
- Washington DC
Work Type
- Onsite
- Hybrid
- Remote
Experience Level
- 10-12 years of experience in experience design, interaction design, or related fields
- Experience consulting in enterprise-level technology transformation programs
- Experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
Education Level
- Degree or equivalent relevant experience required
Salary/Compensations
- $172,500 - $260,100 annually
- $207,800 - $285,800 per year
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Ready to level-up your career at the company leading workforce transformation in the agentic era?
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- At Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Know your rights: workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
- Certain roles may be eligible for incentive compensation, equity, and benefits.
- Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.