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About the Role

The Home Equity Loan Processor will manage a large pipeline of applications, conduct thorough reviews, and serve as a primary point of contact for customers, ensuring a high level of service and customer satisfaction.

Responsibilities

Meet production, quality, and service standards with an emphasis on delivering exquisite customer service.
Manage a large pipeline of applications while meeting required service level agreements.
Conduct thorough application reviews, collect and validate all required documentation, including income calculation.
Follow up with customers within established timeframes.
Deliver a quality application to Underwriting.
Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application.
Return all inquiry calls within service level agreement.
Accept incoming phone calls.
Make outbound phone calls to follow up on outstanding documents and provide updates on loan status.
Monitor and respond to incoming emails.
Monitor and respond to incoming voicemails.
Document all communication.
Achieve customer delight through establishing rapport, setting expectations, asking probing questions, relationship deepening, and executing commitments.
Articulate difficult and/or complex information clearly while conveying compassion to drive customer retention and sales partner confidence.

Requirements

Flexible schedule, including the ability to work evenings, weekends, and overtime as needed.
Must be State NMLS licensed and have passed the Uniform State Test.
Minimum of 2 years of mortgage experience.
Minimum of 2 years of customer contact experience.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
A criminal conviction history is not an absolute bar to employment.
Employees or applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Employees who have access to compensation information cannot disclose it unless legally required or in furtherance of an investigation.

Skills

Ability to work well in a fast-paced, multi-task environment.
Self-starter that thrives in a team environment.
Strong organizational, problem solving and time management skills.
Professional communication both written and verbal.

Location

Remote (within 100 miles of a local Accenture office)

Work Type

Remote
Full-time

Experience Level

Minimum of 2 years of mortgage experience
Minimum of 2 years of customer contact experience

Salary/Compensations

California $23.13 to $48.13
Colorado $23.13 to $41.59
Connecticut $23.13 to $41.59
District of Columbia $24.62 to $44.28
Illinois $21.39 to $41.59
Maine $19.66 to $35.43
Maryland $23.13 to $41.59
Massachusetts $23.13 to $44.28
Minnesota $23.13 to $41.59
New York $21.39 to $48.13
New Jersey $24.62 to $48.13
Ohio $21.39 to $38.51
Virginia $21.39 to $44.28
Washington $24.62 to $44.28

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.