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About the Role
We are seeking a motivated and curious AI Analyst 2 to help identify and apply artificial intelligence (AI) solutions across our organization. In this role, you will explore new technologies, evaluate emerging tools, and help shape how AI creates real-world value in a highly regulated environment. You will bridge the gap between business operations and technical teams, using your analytical skills to drive insights, optimize decisions, and contribute to AI model development and refinement.
Responsibilities
- Proactively identify AI use cases by exploring business pain points and process inefficiencies.
- Support model development by assisting with data preparation, feature analysis, testing, and output interpretation.
- Analyze and interpret model behavior to inform decision-makers and optimize performance.
- Continuously research and test emerging Azure AI tools, LLM frameworks, and automation technologies.
- Translate complex AI concepts into understandable, actionable insights for business leaders and non-technical audiences.
- Promote responsible AI practices through transparency, fairness, and responsible model design considerations.
- Create and maintain dashboards, visuals, and reports to communicate the progress and impact of AI initiatives.
- Serve as an internal advocate for innovation, helping foster a culture of experimentation and continuous learning.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Requirements
- Bachelor’s degree in Computer Science, Data Analytics, Artificial Intelligence, or a related field; Master’s degree preferred.
- Ability to work effectively in a team environment and to multi-task in a fast-paced environment.
- Development experience with additional programming languages or frameworks (e.g. Java, C#, JavaScript) to support the creation of prototype applications.
- Excellent communication skills, with experience explaining technical concepts and findings to non-technical audiences.
- Proven ability to work independently, take ownership of initiatives, and drive projects to completion with minimal supervision.
- Experience with Python and SQL for data analysis, manipulation, and model development support.
- Solid understanding of machine learning concepts and the full ML lifecycle (e.g., training, testing, deployment, monitoring, and retraining).
- Demonstrated passion for AI and technology, with a track record of self-directed learning, hands-on experimentation, and staying abreast of industry trends.
- All applicants must be 18 years of age or older.
Skills
- Azure AI services
- Azure Machine Learning
- Azure AI Foundry
- Azure OpenAI Service
- Azure Cognitive Services (Vision, Language, Speech)
- Azure Data Factory, Synapse, or Databricks
- Model explainability techniques (e.g., SHAP, LIME)
- Monitoring frameworks
- LLMs
- Generative AI tools
- Prompt engineering
- Custom copilots
Experience Level
- AI Analyst 2
Education Level
- Bachelor’s degree in Computer Science, Data Analytics, Artificial Intelligence, or a related field
- Master’s degree preferred
Salary/Compensations
- USD $66,000.00/Yr. - USD $108,804.00/Yr.
Benefits
- 11 paid holidays
- Paid vacation
- Medical, Vision & Dental insurance
- 401K with generous match
- Pension
- Tuition Reimbursement
- Banking discounts
About the Company
- At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products.
- Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts.
- Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
- To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
Equal Opportunity
- As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities
- The Company is an Affirmative Action, Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.
- The Company will make reasonable accommodations for qualified individuals with a disability.
- If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.