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About the Role

Capital One is seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network. The Experience Design team is dedicated to enriching customer digital and physical experiences by creating memorable, meaningful product experiences that build the Capital One brand and drive business advantage and innovation.

Responsibilities

Combine craft expertise and people leadership skills with an understanding of customers and the business to co-create innovative solutions to complex problems.
Drive product strategy and create a thriving team culture of high performing designers.
Demonstrate expertise in product design, leveraging skills across interaction, visual, and service design.
Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems in collaboration with cross-functional partners.
Develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Reinforce a positive and inclusive team environment.
Set goals aligned to broader portfolio strategy.
Manage stakeholders and remove barriers.
Train and develop designers to reach their potential and help the business achieve its goals.
Shape product direction and outcomes by leveraging deep design expertise, user insights, and business understanding.
Drive alignment across product, tech, and business partners, ensuring user needs are central to overall strategy.
Enable bold, innovative solutions to complex problems.
Advocate for human-centered methodologies that align customer needs and business goals.
Apply data, research insights, design expertise, and a mature perspective to problem-solving across the portfolio.
Demonstrate strong knowledge of products, processes, customers, competitors, and broader market trends.
Shape how Design engages by actively managing the portfolio, pivoting, redirecting, and broadening/narrowing scope as needed.
Own the problem-solving approach (issue, impact, resolution).
Apply good judgment when exploring alternatives and balancing competing interests or priorities.
Leverage leadership for input and alignment.
Bring exceptional creativity to exploring a solution space.
Engage partner expertise and perspectives from across the organization to support workstream projects.
Identify the people needed to move the work forward.
Embrace compromise to solve strategic challenges and deliver the best results.
Present work across levels and job functions.
Model a strategic human-centered approach that integrates design frameworks, data, and research insights.
Make the complex accessible, influence stakeholders, and achieve desired results.

Requirements

At least 6 years of experience in a Product Design role.
At least 6 years of experience in design and prototyping tools such as Figma.
At least 2 years of experience in a people leadership role.
At least 8 years of experience in a Product Design role.
At least 8 years of experience in design and prototyping tools such as Figma.
Experience working with and contributing to an established design system.
Experience collaborating with product, tech, and business leaders.
Experience leading design projects or teams.
Experience working in heavily regulated, data heavy problem spaces.
A strong portfolio demonstrating leadership, process, results, and impact.

Skills

Product Design
Interaction Design
Visual Design
Service Design
Figma
Design Systems
Leadership
Stakeholder Management
Human-Centered Design
Data Analysis
Research Insights
Problem-Solving
Collaboration
Communication

Location

McLean, VA
Richmond, VA
New York, NY

Work Type

Hybrid

Experience Level

Senior Manager
6+ years of experience
8+ years of experience

Salary/Compensations

McLean, VA: $200,700 - $229,100
Richmond, VA: $182,500 - $208,300
New York, NY: $219,000 - $249,900

Benefits

Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being.
Eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

About the Company

Capital One is building a leading information-based technology company.
The company's mission is to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Capital One thrives in an environment where collaboration and openness are valued.
Innovation is powered by perspective, and teamwork and respect lead to superior results.
Associates serve with humility and a deep respect for their responsibility in helping customers achieve their goals and realize their dreams.
The company is on a quest to change banking for good.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One promotes a drug-free workplace.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.